Sales and Customer Relationship Manager

4 days ago


Singapore ERP21 PTE LTD Full time

About ERP21 PTE LTD

We are a reputable company in the industry, committed to providing exceptional services to our clients.

Job Title: Sales and Customer Relationship Manager

Salary: S$60,000 - S$80,000 per annum, depending on experience

Job Description:

Role Overview:

The Sales and Customer Relationship Manager will be responsible for generating quality leads, following up on inbound email and telephone inquiries, and maintaining long-lasting relationships with existing customers through exceptional after-sales service.

Main Responsibilities:

  • Maintain accurate documentation of incidents, security changes, and system configurations
  • Actively source new sales opportunities through cold-calling and emailing
  • Develop in-depth knowledge of product features and benefits
  • Utilize virtual meetings to build relationships with new customers
  • Process customers' purchase orders and liaise with the logistics department to ensure timely delivery of ordered products
  • Advise customers on suitable product selection based on their needs and specifications
  • Create a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process
  • Follow up on sales inquiries made by potential customers through different channels
  • Set up face-to-face meetings between potential customers and Outside Sales Representatives
  • Perform 1st level troubleshooting on servers and network issues with regards to log collection/security tools
  • Generate reports on security metrics, incidents, and remediation efforts for management

Requirements:

  • Minimum diploma/degree in any field
  • Experience in Information Technology would be an advantage
  • Able to read and speak Japanese to liaise with Japanese customers would be an advantage
  • Experience in sales in managed services will be given priority
  • Candidate with excellent communication skills may apply
  • Excellent negotiation and consultative sales skills
  • Effective communication skills
  • Exceptional customer service skills


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