Service Delivery Manager

1 month ago


Singapur, Singapore Xcellink Pte Ltd Full time
Job Title: Service Delivery Manager

Xcellink Pte Ltd is seeking a highly skilled Service Delivery Manager to oversee the end-to-end management of security vulnerability remediation processes.

Key Responsibilities:
  • Collaborate with cross-functional teams to identify, prioritize, and mitigate security vulnerabilities by rolling out patches and fixes.
  • Develop and implement effective remediation plans according to designated timelines.
  • Track and manage remediation progress, ensuring timely closure of vulnerabilities.
  • Engage stakeholders for scheduled downtime to deploy remediation in the production environment.
  • Coordinate with IT teams to implement necessary patches, updates, and configuration changes.
  • Establish and maintain a vulnerability remediation knowledge base.
Requirements:
  • Minimum of Diploma or Bachelor's in information technology or relevant field.
  • Proven experience in security vulnerability management and remediation.
  • Strong understanding of IT service management frameworks (ITIL, ITSM).
  • Knowledge of security standards and regulations (e.g., ISO 27001, PCI DSS).
  • Experience with vulnerability scanning and assessment tools.
  • Excellent project management and organizational skills.
  • Team management skills.
  • Strong analytical and problem-solving abilities.
  • Effective communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
Desired Skills:
  • Strong experience in execution of security incident management and response.
  • Relevant certifications in Information Security or IT service management.
  • Conversant with the knowledge of software products ranging from Solaris OS, Linux OS, Windows OS, Hypervisors (Nutanix, VMWare, Microsoft Hyper-V, Azure, Oracle VM, Apache & IIS Web Servers, Open SSL, IBM Websphere & CA Siteminder.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A collaborative and supportive work environment.
  • The opportunity to work with leading organizations and make a significant impact on their service delivery strategies.


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