Service Delivery Manager
4 weeks ago
NCS is a leading technology services firm that operates across the Asia Pacific region, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people.
Key Responsibilities:- Manage day-to-day support of medium-scale maintenance projects, meeting customer requirements and Service Level Agreements.
- Act as a focal point for all support-related queries and issues.
- Review transition plans, enhancement milestones, and deliverables in consultation with support teams and customers.
- Ensure regular reviews of services provided (Service Level Agreements and Key Performance Indicators) are conducted to maintain alignment between services and customer expectations.
- Notify/escalate any 'out of scope' variations to services to the Program Director/Service Delivery Director.
- Review and approve service request/enhancement effort, schedules, and risk plans.
- Responsible for resource forecasting and planning.
- Review, monitor, and report project health status.
- Liaise with third-party vendors, customer technical teams, and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations.
- Ensure effective communication on services delivered is provided to the customer, including monthly or weekly service delivery reports, with agreed timeframes.
- Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity.
- Be involved in pre-sale activities.
- May be assigned to implementation projects if required.
- Delegate tasks effectively by providing clear and specific instructions and goals.
- Plan, track, and monitor tasks assigned to the team leader/members.
- Participate in leadership activities and provide performance feedback and developmental coaching.
- Monitor and improve team performance, providing leadership, coaching, and performance management.
The ideal candidate should possess:
- Typically 6 years of Engineering Systems service or project management experience.
- Strong knowledge in process improvement methodologies and tools.
- Understanding of System Development Lifecycle (SDLC).
- Degree in Electrical/Electronics Engineering, Information Systems, Computer Science, or equivalent.
- Self-motivated with a positive 'can-do' attitude, creative with excellent presentation, communication, negotiation, and interpersonal skills, including strong persuasive techniques.
- Able to lead, develop, and maintain respectful and trusting relationships.
- Proficient in written and spoken English.
- Willing to be on 24x7 support to the customer as contracted SLA to the customer is 24x7.
- Able to travel as required.
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
-
Service Delivery Manager
4 weeks ago
Singapur, Singapore Singtel Full timeService Delivery ManagerJob SummaryWe are seeking a highly skilled Service Delivery Manager to join our team at NCS. As a Service Delivery Manager, you will be responsible for ensuring the smooth delivery of services to our customers.Key ResponsibilitiesEnsure that monthly progress reports are consolidated correctly and as per SLA.Front all queries on the...
-
Service Delivery Manager
4 weeks ago
Singapur, Singapore ST Engineering Full timeJob Title: Service Delivery ManagerJob Summary:We are seeking an experienced Service Delivery Manager to join our team at ST Engineering. The successful candidate will be responsible for managing the performance of services and ensuring that Service Levels are achieved.Key Responsibilities:Manage the performance of services and ensure that Service Levels are...
-
Service Delivery Manager
4 weeks ago
Singapur, Singapore Singtel Full timeJob Title: Service Delivery ManagerNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners,...
-
Service Delivery Manager
4 weeks ago
Singapur, Singapore Thales Full timeJob Title: Service Delivery ManagerThales is seeking a highly skilled Service Delivery Manager to join our team in Singapore. As a Service Delivery Manager, you will be responsible for leading the service delivery team and ensuring the effective and efficient delivery of services to our customers.Responsibilities:Maintain positive relationships with...
-
Service Delivery Manager
4 weeks ago
Singapur, Singapore TD SYNNEX Full timeJob Purpose:The Service Delivery Manager is responsible for achieving sales and profit targets for Professional Services offerings related to the products TechData distributes while ensuring exceptional service delivery. This role balances Professional Services sales with Service Delivery, focusing on relationships with TechData's extended sales team,...
-
Service Delivery Manager
4 weeks ago
Singapur, Singapore United Overseas Bank Full timeAbout the RoleAs a Service Delivery Manager at United Overseas Bank, you will be responsible for overseeing the day-to-day operations of our Contact Center. This includes managing a team of customer service representatives, ensuring that customer inquiries are resolved efficiently, and identifying areas for process improvement.Key ResponsibilitiesLead a team...
-
Service Delivery Manager
5 months ago
Singapur, Singapore ST Engineering Full timeTitle: Service Delivery Manager Job ID: Location: ST Engineering Jurong East Bui, SG Description: Responsibilities: Manage the performance of services and ensure that Service Levels are achieved. Engage customers and/or vendors to ensure the smooth delivery of services. Communicate effectively on technical and business issues to both...
-
Service Delivery Manager
4 weeks ago
Singapur, Singapore Xcellink Pte Ltd Full timeJob Title: Service Delivery ManagerXcellink Pte Ltd is seeking a highly skilled Service Delivery Manager to oversee the end-to-end management of security vulnerability remediation processes.Key Responsibilities:Collaborate with cross-functional teams to identify, prioritize, and mitigate security vulnerabilities by rolling out patches and fixes.Develop and...
-
Senior Service Delivery Manager
3 months ago
Singapur, Singapore Singtel Full timeAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that...
-
Senior Service Delivery Manager
4 weeks ago
Singapur, Singapore Singtel Full timeService Delivery ManagerAt Singtel, we empower every generation by fostering a forward-thinking work environment where our employees experience a strong sense of belonging, make meaningful impact, and grow both personally and professionally.Key Responsibilities:Manage the service delivery portfolio across Singtel Commercial Projects, ensuring day-to-day...
-
Cybersecurity Service Delivery Manager
4 weeks ago
Singapur, Singapore STAR CAREER CONSULTING PTE. LTD. Full timeJob SummaryWe are seeking a highly skilled Cybersecurity Service Delivery Manager to join our team at STAR CAREER CONSULTING PTE. LTD. The ideal candidate will have strong experience in handling Service Delivery Management and Customer Management, with a focus on Cybersecurity.Key Responsibilities Strong in handling Service Delivery Management and Customer...
-
Service Delivery Management Lead
4 weeks ago
Singapur, Singapore NCS Full timeWe are seeking a highly skilled Service Delivery Management Lead to join our team at NCS. This role will be responsible for overseeing the delivery of services to our clients, ensuring that they meet or exceed their expectations.The ideal candidate will have a strong background in IT service management, with experience in managing teams and leading projects....
-
Service Delivery Manager CBA
3 weeks ago
Singapur, Singapore ITN.COM PRIVATE LIMITED Full timeRoles & ResponsibilitiesAs the Service Delivery Manager, you will be responsible for ensuring seamless service delivery while building and maintaining strong client relationships and ensuring the business delivers a high-quality customer experience. Your focus will need to include service delivery management, customer success, as well as internal and...
-
SAP Service Delivery Manager
4 weeks ago
Singapur, Singapore ABEAM CONSULTING (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesAbout UsAbeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide we aim to be the transformation partner of choice for all of our clients.About the...
-
Service Delivery Management Lead
3 months ago
Singapur, Singapore NCS Full timeJob DescriptionWe’re searching for a Service Delivery Management Lead to be part of our diverse team of talents here at NCS!If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!What we seek to accomplish together:Client...
-
Service Delivery Manager
4 weeks ago
Singapur, Singapore ExcelRedstone Full timeJob Title: Service Delivery Manager - APACExcelRedstone is seeking an experienced Service Delivery Manager to oversee our data centre operations team in APAC. The successful candidate will ensure the client data centres operate at peak performance through the provision of ExcelRedstone services, effective management and utilisation of client systems,...
-
Vice President, Head of Legal
1 week ago
Singapur, Singapore Delivery Hero Full timeJob Description In July 2024, Delivery Hero SE its market-leading food delivery businesses, namely foodora and Yemeksepeti in Europe, and foodpanda in Asia. Together, all three businesses now form the second-largest organization within Delivery Hero, following Woowa in South Korea. Powered by Delivery Hero's Pandora platform technology, the newly formed...
-
Vice President, Head of Legal
7 days ago
Singapur, Singapore Delivery Hero Full timeJob Description In July 2024, Delivery Hero SE its market-leading food delivery businesses, namely foodora and Yemeksepeti in Europe, and foodpanda in Asia. Together, all three businesses now form the second-largest organization within Delivery Hero, following Woowa in South Korea. Powered by Delivery Hero's Pandora platform technology, the newly formed...
-
Vice President, Head of Legal
7 days ago
Singapur, Singapore Delivery Hero Full timeJob DescriptionIn July 2024, Delivery Hero SE merged its market-leading food delivery businesses, namely foodora and Yemeksepeti in Europe, and foodpanda in Asia. Together, all three businesses now form the second-largest organization within Delivery Hero, following Woowa in South Korea. Powered by Delivery Hero's Pandora platform technology, the newly...
-
Vice President, Head of Legal
7 days ago
Singapur, Singapore Delivery Hero Full timeJob DescriptionIn July 2024, Delivery Hero SE merged its market-leading food delivery businesses, namely foodora and Yemeksepeti in Europe, and foodpanda in Asia. Together, all three businesses now form the second-largest organization within Delivery Hero, following Woowa in South Korea. Powered by Delivery Hero's Pandora platform technology, the newly...
