Service Delivery Manager

2 weeks ago


Singapur, Singapore United Overseas Bank Full time

About the Role

As a Service Delivery Manager at United Overseas Bank, you will be responsible for overseeing the day-to-day operations of our Contact Center. This includes managing a team of customer service representatives, ensuring that customer inquiries are resolved efficiently, and identifying areas for process improvement.

Key Responsibilities

  • Lead a team of customer service representatives to achieve high levels of customer satisfaction
  • Develop and implement process improvements to increase efficiency and productivity
  • Collaborate with other departments to ensure seamless customer experience

About the Department

Our Contact Center is a critical component of our customer service strategy, and we are looking for a skilled leader to join our team. As a Service Delivery Manager, you will have the opportunity to make a real impact on our customers' experiences and help drive business growth.



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