Service Delivery Manager
3 days ago
Thales is seeking a highly skilled Service Delivery Manager to join our team in Singapore. As a Service Delivery Manager, you will be responsible for leading the service delivery team and ensuring that our customers receive exceptional service.
Responsibilities:- Lead the service delivery team and manage conflict to ensure effective and efficient processes and tasks are carried out.
- Organise activities and meet deadlines to ensure timely delivery of services.
- Liaise with internal teams and external vendors to determine service delivery criteria and solutions for issues that arise.
- Manage incidents and reviews, providing root cause analysis and incident reports for critical incidents.
- Provide timely and accurate reports to customers and Thales management.
- Bachelor's Degree in Information Technology or equivalent.
- Minimally 5 years of experience in supporting mission-critical systems.
- Ability to work in a highly pressured fast-paced environment.
- Prior working knowledge in RedHat Enterprise Linux, Windows Server, and Kubernetes is preferred.
At Thales, we provide careers and not just jobs. With Thales employing 80,000 employees in 68 countries, our mobility policy enables thousands of employees each year to develop their careers at home and abroad. Together, we believe that embracing flexibility is a smarter way of working.
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