Service Delivery Manager

1 day ago

Singapur, Singapore Lenovo Full time
Job Title: Service Delivery Manager

Lenovo PCCW Solutions is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring precise and efficient service delivery to our clients.

Key Responsibilities:
  • Manage a team of IT engineering resources to deliver smooth IT operations to meet client's service level expectations.
  • Perform client stakeholder management, including handling monthly reporting requirements, managing escalation as part of the incident process, and acting as a single point of contact for the client.
  • Perform continuous service improvement, maintain up-to-date standard operating procedures.
  • Foster good relationships with client stakeholders to understand their technical strategy and roadmap and change requirements.
  • Manage change enhancement projects, additional deployment requirements requested by the client.
  • Lead the team to perform technical design, size the effort of the projects, create a plan for change implementation, and provide support to develop the business case for charging back to the client.
  • Perform vendor management and IT procurement as needed.
  • Responsible for the day-to-day resource plan, appraise, and coach the IT engineers as the line manager.
  • Involved in IT Infrastructure design, Project Management assignments, Strategy formation assignments, and Procurement advisory assignments for various clients.
Requirements:
  • Bachelor's degree in information technology/Information Systems/Computer Science, or relevant work experiences.
  • Minimum 8-10 years of IT operations management experiences and at least 2 years in Public Sector environment.
  • Strong experience in managing change deployment and day-to-day operations in Data Center Operations, Wired/Wireless network, Firewalls, and Server domains.
  • Experience working in Singapore public sector whole of government environment.
  • ITIL Foundation certification is preferred.
  • Experience in Azure and AWS cloud implementation will have an advantage.
  • Effective interpersonal skills, both written in English and good presentation skills.
  • Good people management, analytical, and problem-solving skills.
  • Positive attitude, fast-learning, energetic, able to perform in a fast-paced environment.
  • Able to work independently as well as in a team.

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