Service Delivery Manager

4 days ago


Singapur, Singapore Xcellink Pte Ltd Full time

About Xcellink Pte Ltd

Xcellink Pte Ltd is a leading provider of innovative technology solutions. We are seeking a highly skilled Service Delivery Manager to join our team.

Key Responsibilities

  • Business Requirements
    • Translate business and application requirements into actionable plans, collaborating with infrastructure teams to deliver solutions that meet budget and timeline.
  • Collaboration and Coordination
    • Work closely with other teams on user access reviews, disaster recovery or business continuity exercises.
    • Provide support for large-scale activities like system maintenance, project go-live, disaster recovery exercises, or high-severity incidents.
  • Operational Efficiency
    • Develop or fine-tune operating procedures to improve operational efficiency, adherence to policies, or industry best practices.
    • Document and develop system documentation for all supported applications and their interfaces with infrastructure for operations purposes.
  • Relationship Management
    • Manage relationships between application and infrastructure teams through brokering and collaboration.
  • Proposal Development
    • Prepare and present proposals to seek approval and secure funds for Service Delivery Operations.

Requirements

  • Tertiary qualifications in Computer Science, Information Technology, or a related degree.
  • Minimum 8 years' experience in Service Delivery related to application operations and process management.
  • Self-motivated, driven, a good team player, and strong ability to multi-task.
  • Excellent verbal, written communication, and interpersonal skills.
  • Experience in managing heterogeneous computing environments or supporting complicated health IT solutions is preferred.
  • Relevant Project Management or ITIL Service Management certifications will be an advantage.


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