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CDC Support Officer

1 week ago

Singapore This Is An IT Support Group Full time
About Us
This Is An IT Support Group is a renowned organization in the field of IT support, committed to delivering exceptional services to our clients. Our team of experts is dedicated to building long-lasting relationships and achieving outstanding results.

Job Summary
We are seeking an experienced CDC Ambassador to join our team. In this role, you will support Community Development Councils (CDCs) in onboarding heartland merchants and hawkers to the CDC Vouchers Scheme. Your primary responsibility will be to work closely with merchants and hawkers, handling their queries and assisting in troubleshooting technical/operational issues. You will also handle other initiatives under the CDC Vouchers Scheme.

Key Responsibilities:
  • Engage and outreach to heartland merchants and hawkers on behalf of the CDCs and Community Centres/Clubs (CCs).
  • Assist merchants and hawkers in signing up for the CDCs' scheme and encourage them to share the Scheme on their social media.
  • Equip merchants and hawkers with the necessary knowledge and skillsets during the onboarding process for the scheme.
  • Conduct simple troubleshooting on IT devices for merchants, hawkers, and residents.
  • Act as a liaison for CDCs' merchants, hawkers, and residents to handle scheme-related enquiries and feedback.
  • Gather data and human interest stories from merchants, hawkers, and residents through engagements, surveys for reporting and analysis purpose.
  • Collaborate with other government agencies and community partners such as merchants'/hawkers' associations, etc.

What We Offer
We offer a competitive salary package and a range of benefits including professional development opportunities.