IT Support Officer
3 days ago
Main Core Responsibilities
To support the restaurant outlets and office users with all IT related matters (POS / SOK, Laptops, printers, and CCTV). Handle POS menu keys creation and revision. Trouble-shoot IT issues and implement technology solutions to enhance business efficiencies. Coordinate with software contractors for maintenance and second level technical support.
- Work closely with team members to ensure timely execution of ongoing projects.
- Responsible for data entry work related to various e menu systems. Manage delivery platform settings and maintenance.
- Standby for emergencies and critical support requests after regular work hours.
- Propose recommendations to management for improving efficiency and productivity in outlet operations, ordering systems, HQ, etc
- Provide technical support across the company.
- Perform any other duties as assigned.
Intermediate Work (Middle Management Duties)
- Assist in setting up new store by supervising contractors for POS, E menu, SOK, CCTV, and network setup.
- Assist in IT inventory management and monitoring data backups.
- Assist in IT administrations including paperwork & documentations.
– Manage relationships with relevant external vendors.
Requirements
- Strong capability in basic PC & network troubleshooting.
- minimum 3 years' experience of experience with operational management knowledge in the F&B or similar field.
- Senior Executive position available based on experience and qualification
- Diploma or Degree in an IT-related field
- Good problem-solving skills, demonstrating resourcefulness in finding solutions.
- Strong sense of responsibility, self-motivated, and ability to perform in fast-paced environment.
- Service excellence attitude for technical support matters.
- Individual who takes initiatives and can work with minimal supervision.
- Have a service excellence attitude for technical support matters.
Tell employers what skills you havesoftware inventory
Microsoft Office
stock inventory
Microsoft Excel
Hardware
Process Improvement
Laptops
Technology Solutions
Data Entry
Inventory Management
CCTV
Vendor Management
Network Troubleshooting
Project Coordination
Microsoft Word
Service Excellence
Technical Support
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