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IT Support Technician

1 week ago

Singapore This is an IT support group Full time

Job Role Summary:

The Customer Relations Admin Officer will provide administrative support to our team by managing data, handling customer inquiries, and performing various tasks related to data management and customer service.

Key Responsibilities:

  • Data management: Inputting, updating, and verifying data in databases or information systems.
  • Customer engagement: Making outgoing calls to customers, answering or making calls to customers to address their needs.
  • Ticket management: Raising and following up on service tickets for system issues or enhancements and user access/permissions.
  • Reporting: Preparing invoices and receiving orders in SAP Concur and Coupa systems, tabulating sales incentives and consolidating sales performance reports.

Requirements:

  • A minimum Higher NITEC/Diploma in any field.
  • Proficiency in MS Office (SharePoint, Word, Excel, PowerPoint).
  • Customer-centric with good communication and interpersonal skills.
  • Detail-oriented and meticulous; Mandarin speaking preferred.