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Customer Service Lead

1 week ago

Singapore HelloRide Full time
About the Role:
As a Customer Service Lead at HelloRide, you will be responsible for leading a team of customer service representatives. Your primary goal will be to ensure high-performance standards and exceptional customer service delivery across our Singapore, Australia, and Hong Kong operations.

Key Responsibilities:
  • Supervise and mentor a team of 5 customer service representatives to drive performance excellence and maintain top-notch customer service.
  • Conduct regular quality checks and audits on customer interactions to identify areas for improvement and enhance service standards.
  • Develop and implement strategies to improve productivity, customer satisfaction, and employee engagement.