Operational Duty Manager
4 weeks ago
As a Duty Manager at CRAIG ROAD PROPERTY HOLDINGS PTE. LTD., you will be responsible for overseeing daily operations and ensuring guest satisfaction. This is a full-time on-site role that requires strong leadership and communication skills.
Key Responsibilities
• Ensure all guest special requests are followed through and administered
• Manage upselling opportunities, email capture and other Front Office initiatives
• Authorize and sign paid outs, corrections, adjustments and cashier's banking
• Be fully involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested
• Ensure Front Desk Agents balance their close of shift and resolve any discrepancies in audit and cash float balancing
• Fully conversant with foreign exchange procedures
• Fully conversant with hotel credit policy as it relates to: cash payments, credit card payments, account to company, voucher payment, and third party payment
About You
• Front Office experience
• Strong communication and leadership skills
• Ability to work well under pressure
• Familiarity with Opera and other Front Office systems
• Customer service focused
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