Regional Application Consulting Lead

6 days ago

Singapur, Singapore Roche Full time

Position Overview

Role Summary:

As the Application Consulting Lead for Core Laboratory systems, your primary responsibilities will include:

  • Providing comprehensive support for all application-related aspects of the Core Lab business team, particularly focusing on the Mass Spectrometry portfolio.
  • Planning and executing product training sessions in accordance with Global Customer Support (GCS) Training Standards and Quality Assurance Procedures (QAP).
  • Developing, implementing, and evaluating thorough needs assessments and training initiatives, including educational seminars and workshops.
  • Delivering high-quality application support that aligns with the evolving needs of affiliates and their clientele.
  • Offering advanced troubleshooting assistance and collaborating with the business team during roll-outs to maintain customer satisfaction.
  • Networking with application teams across the Asia Pacific region.
  • Facilitating and promoting effective business communication across APAC countries to ensure the sharing of best practices.

Key Responsibilities:

  • Taking charge of enhancing technical support and training processes.
  • Collecting and conveying strategic and competitive insights, sharing use cases with Global and Regional stakeholders.
  • Coordinating and conducting application training and demonstrations.
  • Supporting affiliates from the identification of product issues to the implementation of effective solutions.
  • Engaging in projects related to technical support, training, sales, and marketing.
  • Assisting sales teams and clients in developing or validating protocols.
  • Supporting technical product management, including preparation for product launches and disseminating information across APAC affiliates.
  • Reporting directly to the Application Consulting Team Manager within the Lab & C-Suite Value Stream.

Candidate Profile:

  • Extensive knowledge of mass spectrometry principles, instrumentation, and data analysis methodologies.
  • Practical experience with various mass spectrometers, including LC-MS and GC-MS.
  • Proficient in interpreting complex mass spectrometry data and resolving issues that may arise during analysis.
  • Strong analytical and problem-solving capabilities to optimize instrument performance and ensure reliable results.
  • Ability to evaluate laboratory processes, including sample preparation, system tuning, method refinement, and data management.
  • Understanding of sample preparation techniques and chromatography methods that enhance mass spectrometry analysis.
  • Competence in using data processing tools and statistical software for data interpretation and presentation.
  • Experience in developing and optimizing mass spectrometry methods for specific applications such as proteomics or environmental analysis is advantageous.
  • Familiarity with mass spectrometry data analysis software, such as MassLynx or Xcalibur, is a plus.
  • Experience in teamwork and project management within a matrix organization, preferably at a regional level.
  • A collaborative team player willing to travel internationally up to 30% of the time.
  • Awareness of technological trends and their implications for the healthcare sector.

Qualifications and Experience:

  • A Bachelor's Degree in analytical chemistry, chemistry, biochemistry, or a related field is typically required.
  • A minimum of 5 years of professional experience in a scientific laboratory environment, particularly in the diagnostics industry, with significant expertise in quantitative mass spectrometry.
  • Practical experience in delivering application training and support is preferred.
  • Broad knowledge of Mass Spectrometry systems and assays.
  • Strong commercial insight demonstrated through previous successes in sales, marketing, or operational roles.
  • A commitment to providing exceptional customer service.
  • Excellent organizational, analytical, and systematic troubleshooting skills.
  • Ability to work autonomously and collaboratively towards organizational objectives.
  • Good aptitude for engaging with diverse cultural groups.
  • Exceptional written and verbal communication skills, along with outstanding presentation and training abilities.

APAC Context:

The APAC region is characterized by its cultural diversity and varying levels of business maturity. The APAC Spirit reflects the values and aspirations of our organization in this region. As a member of this team, you will be encouraged to understand, embody, and promote the principles of the APAC Spirit.

This role requires international business travel, depending on the candidate's business location and ongoing project activities.

Roche is dedicated to fostering a diverse and inclusive workplace. We aim to build teams that encompass a variety of backgrounds, perspectives, and skills. Embracing diversity is essential for creating an innovative and supportive work environment for our patients.

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