Senior Application Consultant, Molecular Lab

1 month ago

Singapur, Singapore Roche Full time

Job Summary

We are seeking a highly skilled Senior Application Consultant to join our team at Roche Diagnostics Asia Pacific. As a key member of our Application Consulting Team, you will be responsible for providing technical support and service for our Sequencing Lab portfolio.

Key Responsibilities:

  • Support the Molecular Lab business team and a network of affiliate application teams through the Asia Pacific network.
  • Provide technical customer support and service for the Sequencing Lab portfolio.
  • Establish and retain customer loyalty by answering inquiries about experimental design, the scientific characteristics of our products, and providing advice/troubleshooting on improving application results for Next-Generation Sequencing (NGS).
  • Proactively utilize information and internal resources to aid in the resolution of technical issues.
  • Synthesize responses to inquiries based on research, literature, and laboratory experimentation.
  • Troubleshoot issues related to users' technical skills, biochemistry/assay design, experimental design, software, and instruments.
  • Interpret affiliates' needs and identify proper issue escalation pathways.
  • Align and develop application training plans with stakeholders in Global and APAC affiliates.

About the Role:

  • Provide expertise knowledge of the products and application to provide a consultative scientific support, including assisting in product selection, experimental design, and workflow optimization.
  • Take ownership and drive improvement of technical support for pre- and post-sales, including troubleshooting and simple data analysis on Roche products for affiliates and customers.
  • Gather and deliver strategic and competitive feedback, communicating use cases to Global and Regional stakeholders.
  • Coordinate and/or perform application training and demonstrations.
  • Report to the Application Consulting Team Manager, Lab & C-Suite Value Stream.

Requirements:

  • Experience in sequencing laboratory discipline, including sample preparation, workflow, and target capture.
  • Experience in teamwork and project management in a matrix organization, preferably a regional structure.
  • A great team player with a willingness for overseas travel up to 30% of the time.
  • Familiarity with technological trends and their relevance to the healthcare industry.

Qualifications and Experience:

  • Experience in Sequencing Lab or equivalent experience preferred; Bachelor's or Master's Degree with at least 5 years of lab experience in biochemistry, molecular biopsy, genetic biotechnology, or an appropriate biological or biomedical science field.
  • Practical application experience in providing application trainings and support in experimental design, troubleshooting, and NGS wet lab experience (library prep, PCR, and target enrichment).
  • Familiar with bioinformatics software, methodologies, and NGS application in oncology.
  • Solid commercial acumen, which can be demonstrated by previous success in bringing the benefits of sales, marketing, or operational experience to solve business issues or capitalize on market opportunities.
  • Clear vision of and commitment to providing outstanding customer service.
  • Excellent organization, analytical, and systematic troubleshooting skills.
  • Ability to work independently and as part of a team towards corporate goals.
  • Good aptitude for working with diverse cultural groups.
  • Excellent written and verbal communication skills. Outstanding presentation and training skills.

Location:

Singapore is the preferred location, however, other locations within Asia Pacific may be considered for short-term measures.

APAC Spirit:

This is a diverse region culturally and with respect to business maturity. APAC Spirit is an embodiment of the organization we in the APAC region aspire to be. As a member of this region, you will strive to deeply understand, live, and encourage those around you to embrace the APAC Spirit principles.

International Business Travel:

As this position is a regional role, international business travel will be required depending upon the business location of the successful candidate and ongoing business project activities.

Roche's Commitment to Diversity and Inclusion:

Roche is strongly committed to a diverse and inclusive workplace. We strive to build teams that represent a range of backgrounds, perspectives, and skills. Embracing diversity enables us to create a great place to work and to innovate for patients.

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