APAC Application Consulting Manager
2 months ago
Job Title: APAC Application Consulting Manager
Job Summary:
We are seeking a highly skilled and experienced Application Consulting Manager to join our team in the APAC region. As a key member of our team, you will be responsible for providing expert application support and training to our customers in the field of mass spectrometry.
Key Responsibilities:
- Provide advanced troubleshooting support and assist with the business team in the roll-outs to ensure continued customer satisfaction
- Develop, conduct, monitor and assess comprehensive needs assessment and training programs, education seminars and workshops
- Support to all application related aspect to the Core Lab business team covering all systems and assays especially in the field of Mass Spectrometry portfolio
- Coordinate and perform application training and demonstrations
- Support affiliates from the acceptance of applicable product problems to the derivation of suitable measures for problem solving
- Participate and contribute in projects relating to technical support, training, sales and/or marketing
- Help sales organizations and customers develop or validate protocol
- Support technical product management that includes the preparation for launches, sharing information and knowledge from global across all affiliates in APAC
Requirements:
- Bachelor's Degree in analytical chemistry, chemistry, biochemistry or a similar discipline
- At least 5 years of professional experience in the scientific environment in the laboratory diagnostics industry and have several years of experience in quantitative mass spectrometry
- Practical application experience in providing applications trainings and support is preferable
- Broad knowledge of Mass Spectrometry systems and assays
- Solid commercial acumen which can be demonstrated by previous success in bringing the benefits of sales, marketing or operational experience to solve business issues or capitalize on market opportunities
- Clear vision of and commitment to providing outstanding customer service
- Excellent organization, analytical and systematic troubleshooting skills
- Ability to work independently and as part of a team towards corporate goals
- Good aptitude for working with diverse cultural groups
- Excellent written and verbal communication skills
APAC:
This is a diverse region culturally and with respect to business maturity. APAC Spirit is an embodiment of the organisation we in the APAC region aspire to be. As a member in this region, you will strive to deeply understand, live and encourage those around you to embrace the APAC Spirit principles.
As this position is a regional role, international business travel will be required depending upon the business location of the successful candidate and ongoing business project activities.
Roche is strongly committed to a diverse and inclusive workplace. We strive to build teams that represent a range of backgrounds, perspectives, and skills. Embracing diversity enables us to create a great place to work and to innovate for patients.
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