Customer Service Operations Specialist
4 days ago
At People Profilers, we are seeking a skilled Customer Service Operations Specialist to join our team. This is an exciting opportunity for a motivated individual who is passionate about delivering exceptional customer experiences.
About the RoleThe Customer Service Operations Specialist will be responsible for providing top-notch support to our customers through various communication channels, including phone, email, social media, and live chat. The ideal candidate will have prior experience in customer service, call centers, or banking environments, handling calls and correspondence with ease.
Key Responsibilities- Address and resolve customer inquiries promptly and efficiently
- Ensure accurate and timely logging of all customer service requests and follow-up interactions in our CRM system
- Collaborate with internal teams to resolve customer issues and provide follow-up as necessary
- Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems
- Assist with the preparation and invoicing of local and export spare part orders
- Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department
- Maintain and manage the spare parts inventory
The successful candidate will possess excellent phone etiquette, comprehension, communication, and interpersonal skills. Proficiency in MS Office is also essential. Familiarity with SAP is advantageous, and on-the-job training will be provided to ensure proficiency in all required tasks.
Requirements- Prior experience in customer service, call centers, or banking environments handling calls and correspondence
- Customer Service Oriented
- Strong phone etiquette, comprehension, communication, and interpersonal skills
- Proficiency in MS Office
- Familiarity with SAP (advantageous)
We offer a dynamic and supportive work environment, opportunities for professional growth, and a competitive compensation package. If you are a dedicated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your updated resume in Word format by clicking the Apply Now button.
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