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Customer Operations Specialist

2 weeks ago

Singapore Agilent Technologies Full time

COMPANY DESCRIPTION

**Location**: 1 Yishun Ave 7, Singapore 768923

DESIGNATION : [Agilent Technologies] Customer Operations Specialist (Korean Market)

RESPONSIBILITIES
- Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical.
- Manage and coordinate end to end order management process which includes order fulfillment, shipment coordination, 3rd party requisitions, returns, accounts receivable collections, and invoicing requirements.
- Acts as a liaison between customers and internal organizations such as Sales, Manufacturing, Logistics and Service Delivery to resolve customer inquiries and issues.
- Follow-up closely on outstanding orders and issue with proactive communication to customers.
- Keep up to date with and administer sales discount, marketing, and promotional programs.
- Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross functional teams within Agilent to achieve goals as needed.
- Perform miscellaneous duties and projects as assigned.

QUALIFICATIONS
- Bachelors or Masters' Degree or University Degree equivalent education in any field.
- 4+ years of relevant work experience in customer service operations or order processing/fulfillment handling Korea customers / market.
- Excellent interpersonal communication skills, both written and verbal in English and Korean to handle Korea customers / market.
- Proficiency in MS Office - Word, Excel, PowerPoint
- Knowledge in ERP system, preferably with SAP.
- Highly organized with ability to prioritize among competing tasks in a fast-paced and culturally diverse environment.
- Excellent phone skills with capability to handle high call volumes.
- A people person - Diplomatic, collaborative and demonstrates good teamwork; skilled in building and maintaining relationships within the team and with cross-functional teams.
- Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
- Good analytical and problem-solving skills to make sound decisions, manage escalation and deal with strong personalities effectively.
- Comfortable with technology and IT tools, with keen eye to digitalize work processes.
- Ability to work extended shift, when necessary, especially on the last few business days of the month.

OTHER INFORMATION
- Medical Benefits & Health Screening Benefit
- 17 days of annual leave (increases depending on your length of service with Agilent - capped at 22 days)
- Paternity leave, Childcare leave, Unpaid Infant Care leave, Shared Parental leave, and Adoption leave in accordance with the guidelines of the MOM and/or MSF
- Employee Stock Purchase Plan
- Working Hours: Mon - Fri, 8am - 5pm (follow Korean business hours’ time zone)
- Location: 1 Yishun Avenue 7, Singapore 768923