Customer Relationship and Operations Specialist

2 days ago

Singapore AVIATION ONE PTE. LTD. Full time

**Aviation One Pte Ltd - Customer Relationship and Operations Specialist (Flight Operations)
**Job Description**:
**Responsibilities**:

- Maintain and foster close relationships with a portfolio of high net worth clients.
- Coordinate and liaise with international vendors, clients and co-workers on flight schedules and services needed.
- Provide operational and administrative support to flight crews and operators
- Prepare flight reports & perform associated flight support duties
- Coordinate and make travel related arrangements including Hotels, Transportations as required.
- Offer personalised customer services designed and tailor-made to fit specific needs and provide best solutions of each of our clients.
- Proactive checks on clients flight updates to ensure satisfactory, smooth and seamless travel.
- Maintaining a positive, empathetic, and professional attitude toward the clients and vendors.
- Ability to communicate with clients and vendors through various channels.
- Perform other operational support and duties as assigned

**Requirements**:

- Preferably 1 year experience in the aviation industry; preferably >2 years relevant working experience in Flight Operations (Eg.Coordinator/ Executive Post)
- Proficient in using Microsoft Office (Excel, Words, and PowerPoint)
- Experience in Flight Planning and Crew Scheduling software will be an advantage
- Excellent organizational skills, ability to multi-task, good sense of urgency and works independently
- Mature, extrovert and pleasant disposition, takes initiative and is self-motivated
- Good verbal and written communication skills;
- Able to communicate with cultural sensitivity, to international clients and vendors
- Able to work irregular and long working hours, (due 24 hours operations), including weekends and public holidays.
- Able to start work immediately or on short notice

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