Customer Relationship Liaison

2 weeks ago

Singapore beBeeCustomer Full time $4,000 - $6,000
Job Description

The Customer Liaison Specialist plays a pivotal role in developing and maintaining strong customer relationships. This key position is responsible for managing customer interactions, facilitating billing processes, coordinating administrative arrangements for senior leadership, and contributing to overall customer satisfaction and loyalty.

Main Responsibilities
  • Act as a primary point of contact for customers, addressing inquiries, concerns, and feedback promptly and professionally.
  • Bolster positive customer relationships to foster trust and long-term engagement.
  • Support marketing and sales teams in campaigns designed to enhance customer participation and satisfaction.
Billing and Administrative Support
  • Assist in tracking and managing billing processes, ensuring accuracy, timely invoicing, and follow-up on outstanding payments.
  • Maintain proper documentation of contracts, service agreements, and customer records.
C-Suite Support
  • Coordinate meeting schedules, travel arrangements, and event logistics for senior leadership.
  • Assist in preparing briefing notes, agendas, and follow-up documentation for executive-level meetings.
  • Support communication flow between executives and internal teams to ensure timely updates and task completion.
Reporting and Insights
  • Maintain accurate records of customer interactions, billing, and engagement activities.
  • Support preparation of periodic reports on customer satisfaction, engagement levels, financial tracking, and operational support activities.
Requirements and Qualifications
  • Degree in Business, Marketing, Communications, or related field.
  • Fresh graduates are welcome; prior experience in customer service, engagement, or administration will be an advantage.
  • Strong organizational, interpersonal, and communication skills.
  • Proficient in MS Office Suite; familiarity with CRM or billing tools is an advantage.
  • High level of discretion and professionalism in handling confidential matters.
  • Ability to multitask, prioritize effectively, and learn quickly in a fast-paced environment.
Benefits

This role offers opportunities for growth, development, and making a meaningful impact on customer relationships.

About the Role

We are seeking a skilled professional who can thrive in this dynamic environment and contribute to our team's success.

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