Regional Customer Operations Specialist

2 days ago

Singapore Kramer Full time

**Who are we?**

Kramer is a leading player and pioneer in the Pro AV industry. Kramer our audio-visual experiences power creativity, collaboration, and engagement.

At Kramer, we make award-winning, innovative, and reliable Pro AV hardware, software, and cloud-based solutions. Enterprise companies, schools, universities, governments, and military end-users trust and rely upon Kramer technologies in more than 100 countries across six continents worldwide.

From AVSM to advanced cloud-based communication, collaboration and control solutions, Kramer creates audio visual experiences that are more engaging, more inclusive and more connected than ever before.

**About the role**

As a Regional Customer Operations Specialist, you will be a crucial part of our APAC operations team, responsible for delivering exceptional customer service and ensuring smooth and efficient operations within the region. Reporting directly to the Regional Operations Manager, you will play a pivotal role in managing sales teams and customer inquiries, addressing issues, and optimizing operational processes to enhance overall customer satisfaction.

**Responsibilities**:

- Customer Support: Serve as the primary point of contact for all sales teams and customer inquiries within the region. Respond promptly to sales team and customer requests, resolving issues, and ensuring a high level of customer satisfaction.
- Order Processing and Fulfilment: Oversee the order entry process, ensuring accuracy and timely fulfilment of customer orders. Collaborate with the warehouses and Customer operations team to track shipments and coordinate deliveries to meet customer timelines.
- Finance Processes: work closely with the finance team to resolve issues related to invoices and credits.
- RMA Processes: Coordinate with service team for any logistics requests.
- Inventory Management: Monitor inventory availability and collaborate with the Customer operations team to meet customer demands while minimizing carrying costs.
- Operational Efficiency: Continuously assess operational processes and identify opportunities for improvement. Work closely with the Regional Operations Manager to implement streamlined procedures and enhance efficiency.
- Collaborative Coordination: Liaise with various teams, including sales, warehouse, Customer operations, and finance, to coordinate activities and ensure a seamless flow of operations.

**Requirements**:

- A Degree or significant experience in Supply Chain Management, or a related field.
- Proven experience in customer service, operations, or logistics, preferably in a regional context.
- Excellent communication and interpersonal skills to interact effectively with customers and internal teams.
- Strong problem-solving abilities to address customer issues and operational challenges.
- Detail-oriented with a focus on accuracy in order processing.
- Experience with an ERP (WMS, SAP, Priority appreciated but not mandatory).
- Collaborative team player with the capability to work independently.
- Strong organizational and time management skills to prioritize tasks and meet deadlines.
- Knowledge of regional regulations and customs procedures is an advantage.
- Excellent communication in English.
- Ability to handle multiple priorities and work under pressure with minimum supervision.
- Strong in Excel and PowerPoint.

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