Customer Service Specialist

1 week ago


Singapore CHIEN CHI TOW HEALTHCARE PTE. LTD. Full time

Madam Partum is a leading Pre-Partum and Post-Partum care specialist in Singapore. We harness the effectiveness of meridian massage (TCM Tuina) to help mothers achieve a complete & wholesome recovery.

At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers.
- Identify and able to provide personalized solution to customer’s needs.
- Attend to customer’s feedback and questions in a professional and timely manner.
- Maintain a continuous high level of customer service delivery and satisfaction.
- Goal-Sales driven, self motivated individual with the ability to focus.
- Strong administrative skills and able to handle a fast paced environment.
- Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
- Liaise with other support teams as required to resolve requests/issues in a timely manner.
- Main task will include managing customer queries via whatsapp, social media and other platforms such as events/outlet.
- X factor and willing to go the extra mile to help customers.
- Savvy with all communications devices such as WhatsApp and multichannel platforms.

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee discount

Schedule:

- Weekend availability

Supplemental pay types:

- 13th month salary
- Commission pay



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