
Customer Service Specialist
1 week ago
Key Responsibilities:
- Handle customer enquiries via phone, email, and other communication channels in a professional and timely manner.
- Provide accurate information on the company's products and services, including availability and specifications of rental inventory.
- Prepare and send quotations for client events based on their requirements.
- Coordinate closely with the operations team to ensure accurate order fulfilment and smooth event execution.
- Maintain updated knowledge of the company's rental inventory and operational processes.
- Assist in resolving client issues and follow up to ensure customer satisfaction.
- Support administrative tasks related to event rental bookings, documentation, and invoicing.
- Contribute to a positive and professional image of the company through excellent service delivery.
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