Customer Service Specialist

2 weeks ago

Singapore ZUJU GAMEPLAY PTE. LTD. Full time

**Minimum Qualifications**:

- Open to Shift Work (Weekends & Public Holidays)
- Excellent interpersonal skills, a true people person
- Experience in Customer Support processes

**Preferred Qualifications**:

- Highly organized and able to address multiple projects in parallel
- 2+ years’ experience with digitally based environments

**About the Job**:
We are looking for a Customer Service Specialist who possesses a strong drive for results and a creative, problem-solving approach and shares an interest in the sport of Football

Duties for the Customer Service Specialist will include a broad range of tasks such as leading conflict situations to a satisfactory resolution. The Customer Service Specialist ideally should be able to analyse insights to improve customer experience and handle customer issues and requests.

**Responsibilities**:

- Demonstrated ability to think on feet and resolve issues in a fast-paced environment
- Handle and resolve customer requests and complaints
- Analyse customer data to improve customer experience
- Moderate chat rooms; ensuring that platform policies are abided to
- Management of platform rewards/prizes

**Bonus Points For**:

- Passionate for Spectator Sports, Football
- Shows creativity and problem-solving ability in previous roles
- Self-driven and proactive in nature

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