
Customer Service Specialist
8 hours ago
Customer Service Specialist
Job Overview:
As a Customer Service Specialist, you will be the primary point of contact for our customers. You will handle inbound calls, provide accurate information, and resolve issues promptly.
Key Responsibilities:
- Handle customer inquiries, requests, and complaints via phone calls.
- Deliver accurate product, service, and policy information to ensure customer satisfaction.
- Record and update customer interactions in the system for tracking and follow-up purposes.
- Resolving issues efficiently or escalating them to the relevant department when necessary.
- Requirements and Qualifications:
- Hold a minimum GCE O-Level qualification.
- Preferably have prior experience working in a call centre environment.
- Applicants must be Singaporean nationals.
Why this Role Matters:
Providing exceptional customer service is crucial for building trust and loyalty with our customers. As a Customer Service Specialist, you will play a vital role in ensuring that our customers receive prompt and professional assistance.
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