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Client Services Associate

2 months ago


Singapore UOB KAY HIAN PRIVATE LIMITED Full time
Job Summary

We are seeking a highly skilled and experienced Client Services Associate to join our team at UOB Kay Hian Private Limited. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns, and ensuring their overall satisfaction with our services.

Key Responsibilities
  • Client Support: Provide high-quality support to clients via various channels, including phone, email, and in-person interactions.
  • Issue Resolution: Investigate and resolve client complaints and issues in a timely and professional manner.
  • Process Improvement: Participate in process improvement initiatives to enhance the overall client experience and improve team productivity.
  • Communication: Develop and maintain effective communication with clients, colleagues, and other stakeholders to ensure seamless service delivery.
  • Adaptability: Demonstrate flexibility and adaptability in a fast-paced environment, with a willingness to work varied shifts, including nights and public holidays.
Requirements
  • Experience: Minimum 2 years of experience in a customer-facing role, preferably in a financial services or private banking environment.
  • Skills: Excellent written and verbal communication skills, with the ability to build strong relationships with clients and colleagues.
  • Technical Skills: Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
  • Personal Qualities: Strong problem-solving skills, with the ability to work independently and as part of a team.