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Helpdesk Technician

2 weeks ago

Singapore MAESTRO HUMAN RESOURCE PTE. LTD. Full time
Job Description:

We're looking for an experienced Helpdesk Technician to join our team at MAESTRO HUMAN RESOURCE PTE. LTD. As a key member of our support team, you'll be responsible for delivering top-notch technical assistance to our clients and users.

About the Role:

This is a great opportunity for an IT professional to take on a challenging role that involves troubleshooting issues, conducting regular maintenance checks, and providing technical guidance to end-users. If you have a passion for technology and excellent problem-solving skills, we'd love to hear from you

Main Responsibilities:
  • Provide first-level support to our clients and users, including identifying problems, recording support tickets, and resolving simple issues.
  • Be part of our 24/7 support team and participate in a standby duty roster.
  • Track helpdesk tickets and deliver progress updates to ensure seamless communication with our clients.
  • Conduct routine maintenance checks to guarantee the smooth operation of our systems and infrastructure.
  • Offer technical support and expertise to our clients, promoting collaboration and knowledge sharing.
  • Perform software and application upgrades on clients' systems, ensuring they're always up-to-date.

Requirements:
  • Diploma in IT or related field.
  • Minimum one year of experience in a related field.
  • Willingness to travel to site when required.
  • Availability to work a standard five-day week in the AMK area.