Goc Technician/data Center Technician

4 days ago

Singapore Spencer Ogden Full time

Job details

**Location**

Singapore

**Salary**

Market related

**Job Type**

Permanent

**Ref**

249834

**Posted**

about 4 hours ago

**Position**

Global Operations Center Technician/Data Center Technician

**Responsibilities**

Network Monitoring and Operations:
Manage tier-I network monitoring round the clock.

Monitor the performance and health of data centre, networks and hardware systems.

Identify potential issues and troubleshoot technical problems promptly to minimize downtime.

Log, update, and progress tickets to resolution.

Collaborate with cross-functional teams to deploy, repair, and maintain data centre infrastructure.

Incident Management & Escalation:
Follow escalation procedures during critical incidents.

Act as the point of contact for significant events or technical escalations.

Coordinate and supervise data centre maintenance efforts, collaborating with internal and external parties.

Documentation and Communication:
Compile daily monitoring and operational tasks into documents.

Ensure compliance with physical security procedures, including visitor management and equipment movement.

Maintain access logs and service reports.

Track equipment movement in and out of data centres and warehouse facilities.

Quality Assurance and Assessment:
Ensure subcontractors deliver quality services and meet contractual obligations.

Conduct routine assessments of data centre infrastructure systems and critical facilities. Perform other duties as assigned by line managers.

Must haves

1.Experience with network monitoring and what level of escalations they are able to handle

2. What IT infrastructure knowledge they have and have they done hardware troubleshooting

3. Any experience with JIRA, ServiceNow (Or any ITSM) as well as servicing Helpdesk

4. Do you have any experience with computer hardware and network administration

5. 1 - 5 years of Experience

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