Helpdesk Engineer

**Responsibilities** - Basic technical support at the EUC and network level: PC, IPad, Laptop, WAN and LAN - User Account Management (Add, Delete and Change) and follow Change Management processes. - Handle alarms raised by monitoring tools. - Helpdesk Engineer will assign/escalate to Level 2 engineer if the issue not Resolved by Helpdesk Engineer. -...

**Position Summary** **IT Helpdesk Engineer **is responsible to provide helpdesk support to resolve employee IT issues. **Key Responsibilities** - Handle all inhouse and contracted assets, maintain IT documentation, inventory and liaise with vendors. - Engaged in internal EUC projects, PC/Laptop purchase, part replacement / repair for end user computing...

**IT Helpdesk Engineer** You will be responsible for: - Offering responsive L1/L2 IT Support to customers, ensuring timely resolution of technical issues and providing exceptional customer service. - Proactively troubleshooting and administering infrastructure to maintain uninterrupted functionality, minimizing downtime, and optimizing overall system...

**Position: Technical Helpdesk Engineer** **Duration: Permanent** **Location: Singapore **Responsibilities**: - Perform basic troubleshooting based on SOP and guides - Escalate tickets to next level and ensure resolution within Service Level Agreement - Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and...

**Position Summary** As an IT helpdesk engineer, you will be providing 1st Level IT support to end-users locally and regionally via, via Phone and Remote-control tools. To manage users’ incidents and queries in a professional and timely manner. Job scopes includes handling new PC/laptops/printers, AV/VC system, IT purchase/repair, logging and closing...

Job Title: Helpdesk Engineer ManagerWe are seeking an experienced Helpdesk Engineer Manager to join our team at RECRUIT EXPRESS PTE LTD.Key Accountabilities:Providing top-notch technical support to our clients.Liaising with the Centre of Excellence to refine support processes and enhance tooling.Driving transformation initiatives to boost efficiency and...

Helpdesk Engineer Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals. We are currently looking for a Helpdesk Engineer to...

**Helpdesk Support Engineers for Level 1 Sharepoint!!*** Job Requirements: - IT helpdesk first-level & above support - Managing hotline and mailbox dedicated for Sharepoint issues - Logging of tickets for Sharepoint-related incidents into the ticketing system - Level 1 troubleshooting and support for Sharepoint-related issues (Identify the issue, register...

**About the Role**: The IT Desk (or Helpdesk) Engineer is responsible for providing first level technical support to the Client’s customers. He/She will work closely with Desktop Engineers (Level 2) and Service Desk Team Leads to achieve this purpose. **Must be willing to perform 12-hour Shift Work on 4 working days a week** **Main...

Experienced (Individual Contributor) - Corporate IT is the backbone of our business. Our team helps Sea develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help...

Our Client is an established company in Singapore, who is seeking to recruit an IT Helpdesk Support. **IT Helpdesk Support** **Job Requirements** - ITE/ Diploma in IT/ Engineering or any related field - Recent diploma graduates with good internship experience will be considered too - Excellent communication skills with high level of customer/ people...

**Benefits Summary**: - **IT Helpdesk System Engineer**: - **Permanent role**: - **Basic up to $ 3,600 + $ 60 handphone Allowance**: - **Monday to Friday: 08:30 AM - 05:30 PM**: - **Location: Tuas** **Responsibilities**: - Deliver IT Helpdesk and end-user support - Troubleshoot and maintain networking devices, including switches, routers, and...

Diploma or degree holder in Information Technology, Computer Science or relevant fields - At least 1 years of experience in a service desk/helpdesk/technical support role - Prior experience in supporting regional end-users will be highly regarded - Ability to work on staggered shifts (day time) and public holidays - Knowledge of basic IT

Perform L1 Helpdesk Support work consisting of the following scope of work - Perform L1 investigation for problem report and provide resolution. - cRoute to L2 or other parties for issues that cannot be resolved by L1. - Coordinate with L2 and other teams for resolution. - Prepare and generate reports required for helpdesk reporting (eg. user login, number...

**Overview Role: The helpdesk executive will perform helpdesk functions (level 1 support) for end user computing (EUC) hardware and software. Job scope includes handling new PC/laptop purchase/repair, logging and closing tickets, troubleshooting and solving EUC issues, maintaining inventory, providing daily/weekly performance report to team lead, completing...

_**RESPONSIBILITY**_ - Monitor and observe system alerts or out-of-the-normal system behaviors. - Perform consolidation of records for reporting for monitoring, analytics, or audit purposes. - Perform post-change system health checks to verify that the changes didn't cause undesirable behaviors. - Manage the life cycle of incident tickets from creation,...

**Executive Summary** Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs,...

(Dip/1yr exp/Junior) **Job description**: Perform ticketing for incidents Escalation of unresolved calls to the next level on-site Documentation of troubleshooting issues Perform system monitoring functions Dispatch technicians to the sites to resolve hardware faults **Requirement**: Minimum Nitec/Diploma in Computer Studies/IT or equivalent At least 1...

Perform desktop, printing and peripherals support - Manage Windows 7, 8 & 10, MS Office Applications, network connectivity, printer mapping etc. - Manage desktop hardware troubleshooting and diagnosis - Comprehensive documentation of all support calls. - Knowledgeable on different IT Technologies where continuous learning in the work field is expected -...

**HELPDESK AND DESKTOP SUPPORT ENGINEER** Company : Delteq Pte Ltd Designation : Helpdesk & Desktop Support Engineer Qualification : Certificate/Diploma In IT related Disciplines Experience : 3 Years and above Full/Contract : Full time (Permanent) Skills/Domain : 3-5 years of working experience in delivering projects and...