User Experience Researcher

5 days ago


Singapore DBS Bank Full time

We are seeking an experienced User Experience Researcher to join our team. As a Core Researcher, you will play a key role in driving research projects and identifying opportunities for improvement.

Job Description

In this role, you will work closely with stakeholders to understand business needs and develop research plans that meet those needs. You will also be responsible for leading qualitative and quantitative research projects, experimenting with new methods and tools, and leveraging Gen AI to augment work processes and outputs.

You will generate sharp and actionable insights that inspire colleagues to see through the eyes of our customers. Additionally, you will build a strong community of practice around iterative research and design to support ongoing projects and initiatives.

About Us

DBS is a leading financial services group in Asia, headquartered in Singapore, with a growing presence in Greater China, Southeast Asia, and South Asia. We were named the Best Bank in the World by Global Finance in August 2018—the first Singapore and Asian bank to receive this honour.

We want our customers to Live more, Bank less. And we want to make banking invisible. Every day, there's a lot more to explore, experience, and enjoy—and a lot less time to do it in. That's why we've created banking that's fast, natural, and effortless.

Your Team

You will belong to two families: the CBG UX Design team and Research & Insights team. You will report to a UX Research Manager and work closely with people from Research & Insights, Group Design, and various business and product teams.

You will be accountable for delivering research for key focus areas of the business. This is a unique opportunity to join a talented team and make a meaningful impact on our customers' experiences.



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