Global Customer Success Strategist

7 days ago

Singapore beBeeLogistics Full time $90,000 - $120,000
Job Title: Global Customer Success Strategist

About the Role:

This is a critical position responsible for driving customer success across various portfolios. The ideal candidate will possess exceptional leadership skills, strong communication abilities, and in-depth knowledge of the logistics industry.

Key Responsibilities:

The successful candidate will be accountable for maintaining effective relationships with assigned customers, staying informed about their business priorities and needs within the region. They will drive profitable growth within the assigned customer portfolio by delivering services and solutions that meet quality and agreed service levels.

  • Selling with Buyer's Perspective: A deep understanding of customer buying behaviors and competitor intelligence is essential for this role.
  • Management & Decision Making: Strong leadership and decision-making skills are necessary to drive customer success.
  • Project Management: Effective project management skills are required to manage multiple customer accounts and drive business growth.
  • Industry/Sector Knowledge and Expertise: In-depth knowledge of the logistics industry and its trends is crucial for this role.
  • Freight Forwarding Knowledge and Expertise: A solid understanding of freight forwarding operations and best practices is necessary to deliver value-added services to customers.
  • Excellent Communications Skills: Strong verbal and written communication skills are essential for building and maintaining relationships with customers and internal stakeholders.
  • Interpersonal Skills: Excellent interpersonal skills are necessary to work effectively with cross-functional teams and build trust with customers.
  • Influencing Skills: The ability to influence and negotiate with customers and internal stakeholders is critical for this role.
  • Negotiation Skills: Strong negotiation skills are required to secure new business and maintain existing customer relationships.
  • Solution Design and Process Mapping Skills: A thorough understanding of solution design and process mapping principles is necessary to develop innovative solutions that meet customer needs.

Experience/Qualification Requirements:

To succeed in this role, candidates should have:

  • A degree holder in a relevant field, with post-graduate qualifications an advantage.
  • A minimum of 10 years of experience in the logistics or forwarding industry, with at least 5 years on key accounts.

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