Customer Success Strategist

5 days ago

Singapore beBeeCustomer Full time $80,000 - $120,000

Unlock a world of opportunities as a Customer Success Strategist, where you will be instrumental in driving revenue growth for small to medium-sized businesses using our platform.

With your expertise in customer success and technical skills, you will work closely with clients to devise strategies that help increase email and SMS revenue through the effective use of our software.

You will be responsible for building strong relationships with customers, communicating effectively to provide answers to their questions, and ensuring that customer sentiment is positive.

As an advocate for your clients, you will lead cross-functional efforts to solve problems and contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion.

About the Role

Customer Success Managers are critical to our success and the success of our customers. We take customer success incredibly seriously.

  • Deliver exceptional assistance to customers with high-quality product knowledge and communication skills.
  • Consistently meet and exceed customer expectations.
Benefits

This is a great opportunity for someone who is passionate about customer success, has strong technical skills, and a previous background in ecommerce or general strategic marketing solutions.

As we expand our presence across Asia, fluency in an additional Asian language, especially Mandarin, will be a strong asset.

Key Responsibilities:
  • Establish yourself as a trusted advisor for SMB Klaviyo customers.
  • Strategically consult with customers to devise strategies to increase email and SMS revenue.
  • Use creative problem-solving to help customers reach their business goals and maximize the value they get from Klaviyo.
Who You Are

We are looking for a candidate with 5+ years of experience in customer success roles.

The ideal candidate will have a passion for customer success, strong technical skills, and a previous background in ecommerce or general strategic marketing solutions.

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