Customer Success Strategist

5 days ago

Singapore beBeeCapital Markets Full time $80,000 - $120,000
Job Title: Customer Success Strategist">We are seeking a Customer Success Strategist to join our team. The successful candidate will serve as a strategic partner to our clients, ensuring they derive maximum value from our Validus platform.">About the Role:">This role is focused on building long-term customer relationships, driving adoption, and proactively identifying opportunities for expansion and optimization.">Key Responsibilities:">Act as the primary point of contact for customers, fostering strong relationships to drive satisfaction, retention, and advocacy.">Guide clients through onboarding and implementation, ensuring seamless adoption and success with the Validus platform.">Partner with customers to understand their business needs and proactively recommend solutions to maximize value.">Collaborate with internal teams to escalate customer feedback, resolve issues, and drive product improvements.">Analyze customer usage data and trends to identify expansion opportunities, upsell/cross-sell potential, and risks of churn.">Educate customers on industry trends, regulatory requirements, and best practices to optimize their use of Validus.">Requirements:">3+ years' experience in capital markets.">Experience in customer success or a related field is highly desirable.">Prior experience working with cloud-based software platforms is a plus.">Bachelor's degree in Business Administration, Marketing, or a related field.">What We Offer:">A dynamic and growing organization with a strong focus on innovation and customer satisfaction.">A competitive salary and benefits package.">Ongoing training and development opportunities to enhance your skills and career prospects.">A collaborative and supportive work environment."]}, {

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