Customer Success Consultant

2 months ago

Singapore London Stock Exchange Group Full time
Role summary

As a Customer Success Consultant, you will help LSEG's customers make the best use of our products and data. You will contribute to LSEG's competitive advantage in the marketplace, thus allowing LSEG to retain and grow its market share & revenue. Combining a thorough understanding of finance, technology, and deep functional expertise, you will focus on consultative and complex interactions with our clients.

We are hiring a Consultant with specialism in Investment Banking, Asset Management and/or Trading. The successful candidate will participate in an immersive on-boarding program to learn the Customer Success role and the respective specialized product lines, before being involved in client-focused projects.

What you'll do
  • Partner with clients to define what success means for them, then help them make use of LSEG products and data to achieve their business goals
  • Educate customers on how to use our products and content in a manner that is tailored to their specific needs; conduct demonstrations and trainings to clients
  • Help customers build, modify, and understand financial models using Excel and APIs
  • Create proof of concepts, models, and prototypes for prospective and existing clients
  • Become expert in LSEG Banking, Asset Management and/or Trading solutions, such as Excel and MS Office add-ins, APIs, Deals, Estimates, Macroeconomics, ESG and Company Fundamentals
  • Create thought leadership content and analysis using LSEG data and tools
  • Act as a go-to person and provide subject matter expertise to clients
  • Bring in client intelligence and feedback
  • Work together with other teams, such as Account Managers or Product Development, to ensure we are addressing our customers' needs
  • Lead projects, such as competitor displacements, product upgrades or new content onboarding
How the success is measured
  • Adoption and usage of LSEG Solutions
  • Revenue retention and growth
  • Customer satisfaction
  • Successful completion of customer onboarding and upgrade projects
Who you are
  • Bachelor's Degree or equivalent experience in business, finance, accounting, or economics
  • Preference for post-graduate qualifications or study towards, such as CFA, CMA, ACCA, CIMA, CAIA or others
  • 3+ years of work experience in financial services industry. Experience in banking, research, asset management, trading or other financial advisory roles is a plus
  • With a passion for Excel modelling and data analysis
  • Collaborative, effective communicator, and a customer-first attitude
  • Experience facilitating client meetings and presenting in a concise and convincing manner
  • Strong project management, technical and problem-solving skills
  • Knowledge of - or willingness to learn -APIs and Python programming language
  • Fluency in Mandarin is a plus, although not mandatory
About LSEG

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

  • Customer Success Consultant

    3 months ago

    Singapore WPH DIGITAL PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Customer Success Consultant, you will play a pivotal role in ensuring our clients achieve maximum value from our services. You will act as both a Consultant and Relationship Manager, working closely with clients to understand their needs, provide expert guidance and build strong, long-lasting relationships with them. Your KPI is...

  • Customer Success Consultant

    3 weeks ago

    Singapore MyCareersFuture Full time

    Roles & Responsibilities As a Customer Success Consultant, you will play a pivotal role in ensuring our clients achieve maximum value from our services. You will act as both a Consultant and Relationship Manager, working closely with clients to understand their needs, provide expert guidance and build strong, long-lasting relationships with them. Your KPI...

  • Senior Customer Success Consultant

    3 days ago

    Singapore JOBTECH PTE. LTD. Full time

    About JobTechJobTech is a leading AI and big data analytics company that empowers leaders to develop people for new work realities. We are a rapidly growing company with global customers from both private and public sectors.About the TeamOur team is passionate about solving human capital business problems in talent development using deep technology and...

  • Customer Success

    2 weeks ago

    Singapore HYPER COMMUNICATIONS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Descriptions: Act as a Solutions provider for managed and unified communications for enterprise and contact centre telecommunications. Build and maintain strong relationships with existing and potential clients. Understand client needs and provide tailored solutions. Manage and expand individual sales pipeline, identifying and...

  • Customer Success Specialist

    2 weeks ago

    Singapore MyCareersFuture Full time

    Unlock Your Potential as a Customer Success Consultant at MyCareersFutureAs a Customer Success Consultant, you will play a pivotal role in driving client success and growth. You will act as a trusted advisor, working closely with clients to understand their needs, provide expert guidance, and build strong, long-lasting relationships. Your key objective is to...

  • Customer Success Specialist

    3 days ago

    Singapore WPH DIGITAL PTE. LTD. Full time

    Customer Success ConsultantAt WPH DIGITAL PTE. LTD., we are seeking a highly skilled Customer Success Consultant to join our team. As a key member of our customer-facing team, you will play a pivotal role in ensuring our clients achieve maximum value from our services.Key Responsibilities:Act as the primary point of contact for assigned clients, ensuring...

  • Customer Success Director

    2 weeks ago

    Singapore BRAZE PTE. LTD. Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Director to lead our Customer Success team in APAC. As a key member of our senior leadership team, you will be responsible for driving business growth, developing and executing strategies to achieve customer success, and building strong relationships with our customers.Key...

  • Customer Success Specialist

    2 weeks ago

    Singapore WPH DIGITAL PTE. LTD. Full time

    Customer Success ConsultantAt WPH DIGITAL PTE. LTD., we are seeking a highly skilled Customer Success Consultant to join our team. As a key member of our organization, you will play a pivotal role in ensuring our clients achieve maximum value from our services.Key Responsibilities:Act as the primary point of contact for assigned clients, ensuring...

  • Customer Success Manager

    2 weeks ago

    Singapore MONGODB SINGAPORE PTE. LTD. Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at MongoDB Singapore PTE. LTD. as an Onboarding Program Manager. This role will be responsible for ensuring the successful onboarding of new customers across our business segment.Key ResponsibilitiesCustomer Onboarding: Take ownership of onboarding new...

  • Customer Success Director

    3 days ago

    Singapore BRAZE PTE. LTD. Full time

    Customer Success DirectorBraze PTE. LTD. is seeking a seasoned Customer Success Director to lead our APAC team and drive business growth. As a key member of our senior leadership team, you will be responsible for managing multiple teams, building strong relationships with customers, and ensuring the successful adoption of our platform.Key...

  • Customer Success Advocate

    3 weeks ago

    Singapore MyCareersFuture Full time

    **Job Summary**As a Customer Success Consultant at MyCareersFuture, you will play a pivotal role in ensuring our clients achieve maximum value from our services. You will act as both a Consultant and Relationship Manager, working closely with clients to understand their needs, provide expert guidance and build strong, long-lasting relationships with them....

  • Customer Success Director

    2 weeks ago

    Singapore BRAZE PTE. LTD. Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Director to lead our APAC business and drive growth. As a key member of our senior leadership team, you will be responsible for managing multiple teams, building strong relationships with customers, and ensuring the successful adoption of our platform.Key ResponsibilitiesLead...

  • Customer Success Specialist

    2 weeks ago

    Singapore DOCTOR WORLD PTE. LTD. Full time

    About the Role:We are seeking a skilled professional to join our team at Doctor World PTE. LTD. as a Customer Success Specialist. This role is a key part of our mission to make access to healthcare seamless and easily available to everyone.Key Responsibilities:Act as the primary point of contact for incoming queries, building trust and rapport with customers...

  • Customer Success Specialist

    2 weeks ago

    Singapore HYPER COMMUNICATIONS PTE. LTD. Full time

    Unlock Your Potential as a Customer Success SpecialistAt HYPER COMMUNICATIONS PTE. LTD., we are seeking a highly motivated and results-driven Customer Success Specialist to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account...

  • Customer Success Strategist

    2 weeks ago

    Singapore BIMAGE CONSULTING PTE. LTD. Full time

    Customer Success ManagerAt BIMAGE CONSULTING PTE. LTD., we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for ensuring long-term customer retention, driving adoption of our products or services, and helping customers achieve their desired outcomes.Key...

  • Customer Success Specialist

    2 weeks ago

    Singapore JOBTECH PTE. LTD. Full time

    About JobTechJobTech is a leading provider of artificial intelligence and big data analytics solutions, empowering organizations to develop their people for the new work realities. With a strong presence in the global market, JobTech serves both private and public sector clients.The JobTech team is a dynamic group of professionals passionate about solving...

  • Customer Success Strategist

    2 weeks ago

    Singapore BIMAGE CONSULTING PTE. LTD. Full time

    Customer Success ManagerBIMAGE CONSULTING PTE. LTD. is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for ensuring long-term customer retention, driving adoption of our products or services, and helping customers achieve their desired outcomes.Key Responsibilities:Develop and...

  • Customer Success Manager

    2 weeks ago

    Singapore PERX TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesAbout Perx:Perx Technologies introduces the world’s first intelligent, autonomous loyalty and customer engagement solution. Headquartered in Singapore, the platform synergizes gamification, behavioral science, and AI to support brands in elevating customer actions and interactions using data-driven experiences.By designing...

  • Customer Success Manager

    2 weeks ago

    Singapore PERX TECHNOLOGIES PTE. LTD. Full time

    About Perx TechnologiesWe're a leading player in the Martech and Fintech space, empowering businesses to acquire, engage, monetize, and retain customers through innovative, data-driven experiences.Job Title: Customer Success ManagerWe're seeking a highly skilled Customer Success Manager to drive all aspects of customer success metrics across our Enterprise...

  • Customer Success Specialist

    3 days ago

    Singapore HYPER COMMUNICATIONS PTE. LTD. Full time

    Job Title: Customer SuccessAbout the Role:We are seeking a highly motivated and results-driven Customer Success professional to join our team at Hyper Communications Pte. Ltd. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management and sales...