Customer Success Specialist

2 weeks ago


Singapore MyCareersFuture Full time

Unlock Your Potential as a Customer Success Consultant at MyCareersFuture

As a Customer Success Consultant, you will play a pivotal role in driving client success and growth. You will act as a trusted advisor, working closely with clients to understand their needs, provide expert guidance, and build strong, long-lasting relationships. Your key objective is to deliver exceptional customer experiences, ensuring high levels of satisfaction and retention.

Key Responsibilities:

  • Serve as the primary point of contact for assigned clients, ensuring high-quality services and deliverables from the delivery team.
  • Conduct regular check-ins with clients to identify issues, concerns, or needs and address them promptly.
  • Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation.
  • Regularly analyze and ensure business objectives, project milestones, and quality standards are met.
  • Act as an advocate for clients, ensuring their feedback is heard and acted upon.
  • Provide expert advice and guidance to clients on maximizing the value of our products and services to meet their business needs.
  • Conduct User Requirement Workshops and User Training sessions, when necessary.

Requirements and Qualifications:

  • Minimum degree in Information Technology, Computer Science, Social Science, or equivalent.
  • At least 3 years of working experience in Project Managing web-related projects will be advantageous.
  • Proven experience in customer-facing roles within the fast-paced IT industry.
  • Possess excellent communication and interpersonal skills.
  • Fresh graduates are welcome to apply.


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