Customer Success Advocate

3 weeks ago


Singapore MyCareersFuture Full time

**Job Summary**

As a Customer Success Consultant at MyCareersFuture, you will play a pivotal role in ensuring our clients achieve maximum value from our services. You will act as both a Consultant and Relationship Manager, working closely with clients to understand their needs, provide expert guidance and build strong, long-lasting relationships with them. Your key performance indicator (KPI) is to achieve the highest level of customer satisfaction and increase the customer retention rate for every client you serve.

**Key Responsibilities:**

  • Act as the primary point of contact for assigned clients, ensuring a high level of quality in services and deliverables from the delivery team.
  • Conduct regular check-ins with clients to identify issues, concerns or needs and address them in a timely and prompt manner.
  • Be responsible for onboarding new clients, ensuring a smooth transition and successful implementation.
  • Regularly analyze and ensure business objectives, project milestones and quality standards are met.
  • Act as an advocate for clients, ensuring their feedback is heard and acted upon.
  • Provide expert advice and guidance to clients on maximizing the value of products/services to meet their business needs.
  • Conduct User Requirement Workshops and User Training sessions, when necessary.

**Requirements and Qualifications:**

  • Minimum degree in Information Technology, Computer Science, Social Science or equivalent.
  • At least 3 years of working experience in Project Managing web-related projects will be advantageous.
  • Proven experience in customer-facing roles within the fast-paced IT industry.
  • Possess excellent communication and interpersonal skills.
  • Fresh graduates are welcome to apply.


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