Customer Success Manager

1 week ago

Singapore PERX TECHNOLOGIES PTE. LTD. Full time
About Perx Technologies

We're a leading player in the Martech and Fintech space, empowering businesses to acquire, engage, monetize, and retain customers through innovative, data-driven experiences.

Job Title: Customer Success Manager

We're seeking a highly skilled Customer Success Manager to drive all aspects of customer success metrics across our Enterprise accounts. As a key member of our team, you'll ensure the product delivery and customer experience team consistently meets and exceeds our customers' product adoption, engagement, and experience metrics.

Key Responsibilities:
  • Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.
  • Enable successful roll-out of the Perx platform to customer stakeholders and users, including sharing and developing relevant creative assets, brainstorming ideas, and attending customer-specific events where necessary.
  • Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement.
  • Identify opportunities for customers to proactively act as Perx advocates (e.g. testimonials, case studies) to share our vision of the future of customer engagement.
  • Be the thought leader in helping our customers drive their customer engagement strategies by providing consultative services and expert advice in building their customer acquisition, monetization, and retention models.
  • The CSM will own renewals, retention, and collaborate with sales team on revenue expansion activities such as upsells or conversion of pilots to fully paid multi-year subscription deals.
  • Marshall resources across the Perx organization as needed to support customers' needs.
  • Bridge gaps between customer-needs / evolution of customer needs with Product teams.
  • Share and co-innovate on Product Roadmap.
Requirements:
  • BA/BS degree in sales and marketing or equivalent field with a minimum of 4-6 years of relevant industry experience in leading success of customers
  • B2B Enterprise experience across multiple verticals is a key advantage
  • In-depth knowledge & proven expertise in the area of customer success
  • Demonstrated stakeholder management
  • Experience working in a SaaS start-up will be added advantage
  • Strong listening, presentation, and storytelling skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Highly accountable, responsible, creative thinker, and problem solver
  • Great in managing complex and critical issues, internally and externally
  • Understand uncertainty, chaos, and fast pace culture
  • A self-starter, self-motivated, self-directed, and self-sufficient
  • Excellent communication, interpersonal, negotiation, client, and time management skills
  • Excellent attention to detail
  • Desire to excel, passionate, and enthusiastic
What's on Offer?

We offer a competitive salary and benefits package, flexible work culture, collaborative environment, and great career development opportunities. Join us to discover the exciting possibilities at the intersection of gamification, behavioral science, and AI.

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