Customer Success Strategist

2 weeks ago


Singapore BIMAGE CONSULTING PTE. LTD. Full time
Customer Success Manager

BIMAGE CONSULTING PTE. LTD. is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for ensuring long-term customer retention, driving adoption of our products or services, and helping customers achieve their desired outcomes.

Key Responsibilities:
  • Develop and maintain strong, long-lasting relationships with key stakeholders and decision-makers in customer organizations.
  • Guide new customers through onboarding, ensuring they are effectively introduced to our product and fully understand how to maximize its value.
  • Proactively monitor customer health, engagement, and satisfaction. Implement strategies to ensure retention, reduce churn, and maximize renewals.
  • Identify opportunities to upsell and cross-sell additional services or products that align with customer goals.
  • Act as the voice of the customer, providing feedback to internal teams (e.g., product, sales) to drive continuous improvement and innovation.
  • Handle customer issues and escalations in a timely, effective manner, ensuring high customer satisfaction and fostering trust.
  • Encourage and track customer adoption of features and services, helping customers get the most value out of our product.
Qualifications:
  • Bachelor's degree in Business, Marketing, Communications, or a related field (or equivalent experience).
  • At least 3 years of experience in a customer success, account management, or related customer-facing role.

Skills:

  • Strong interpersonal and communication skills (both written and verbal).
  • Problem-solving and conflict resolution abilities.
  • Ability to manage multiple customer accounts and prioritize tasks effectively.
  • Knowledge of CRM software (e.g., Salesforce, HubSpot).
  • Analytical mindset with the ability to interpret customer data and metrics.
  • Proven track record of driving product adoption and customer satisfaction.


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