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Head Of Operations

2 months ago

Singapore Mizuho Bank Full time


Company Profile
MIZUHO BANK, LTD. IS A SUBSIDIARY OF THE JAPAN-BASED MIZUHO FINANCIAL GROUP, INC.(LISTED ON THE TOKYO STOCK EXCHANGE AND NYSE) AND IS ONE OF THE LARGEST FINANCIAL SERVICES COMPANIES IN THE WORLD. MIZUHO BANK, LTD. PROVIDES FINANCIAL AND STRATEGIC SOLUTIONS FOR THE INCREASINGLY DIVERSE AND SOPHISTICATED NEEDS OF ITS CLIENTS WITH OFFICES LOCATED IN ALL THE MAJOR CITIES OF THE WORLD SUCH AS TOKYO, NEW YORK, LONDON, HONG KONG AND SINGAPORE.

Job Responsibilities
Head of Operations (Singapore)

The Head of Operations (Singapore) is responsible for managing the operations function of Mizuho bank in Singapore, ensuring adherence to operational policies, procedures and service level standards. The Head of Operations (Singapore) oversees key corporate banking operations functions including Loans and Agency (LOA), Remittance, Deposits & Treasury (RDT), and Trade Services (TRS), and plays a critical role in maintaining operational efficiency and upholding the bank's credibility.

Key Responsibilities:
  • Department Management: Provide oversight over a department of >100 staff, including overall management of the LOA, RDT & TRS teams to uphold operational service delivery and performance standards.
  • Operations Planning: Develop plans to achieve operational standards and cost targets, and monitor department staffing and financial budgets to ensure performance alignment.
  • Continuous Improvement and Project Management: Implement effective process to enhance operational effectiveness, streamline processes, manage operational risks and system improvements
  • Customer focus: Build and maintain relationships with key stakeholders to strengthen cross-regional co-operation and best practices, and establish and maintain service delivery standards.
  • Audit Support: Provide support for audits and effectively manage audit report results. Implement corrective actions as necessary.
  • Operations Continuity and Staff Development: Develop future resources for the operations function through effective workforce planning, staff development and training, and succession planning to ensure smooth transition of key roles in the department and enhance the operational knowledge of the function.
  • Branch Evaluation: Participate in branch evaluations by coordinating with headquarters on goal setting or performance metrics.
  • Operational effectiveness: Work closely with Singapore CEO and Regional COO to drive operational efficiency and cost effectiveness.
  • Others: Provide ad-hoc support to the Singapore branch on head office policies, review of budget applications, and analysis of risks to the branch such as branch reorganization, delegation of authority, or introducing new products, etc.


Job Requirements
Qualifications
  • Bachelor's degree in Business Administration, Finance, or related field.
  • Minimum of 15-20 years in banking operations, with experience leading large teams.
  • Hands-on in handling operations work and have the ability to transform operations by streamlining processes.
  • Demonstrated change mindset or experience leading transformational change activities.
  • Excellent communication, leadership and interpersonal skills.
  • Ability to work effectively in a fast paced environment.