APAC Global Revenue Operations Business Partner

2 weeks ago

Singapore Worldpay Full time
Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one.

We're looking for a Global Revenue Operations Business Partner to join our ever-evolving Finance team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Global Revenue Operations is responsible for business-critical operational processes across our merchant lifecycle spanning Billing, Partner Payments, Tax Operations and Collections. This is coupled with supporting business growth through simplifying and transforming our merchant experience and providing value-add analytics and assurance over everything we do. We work hand in hand with the commercial account teams to provide an internal single point of contact for prevention and resolution of revenue and margin issues across our platforms to ensure we enhance our customer's experience with WorldPay. The team partner key stakeholders to optimize processes and put in place the necessary checks and balances to ensure our merchant's financial success.

What you'll own

As a GRO Business Partner you will act as a single point of contact for the APAC Commercial Account Management team rolling out the GRO service offering, supporting key merchants and leveraging the full value of Global Revenue Operations.

This is a highly visible role and critical to its success is the ability to partner our key stakeholders to deliver customer trust through continuous improvement and scaling of processes and controls.

You will collaborate closely with teams in Global Finance Operations and other internal stakeholders across Finance, Merchant Operations and Application Support & Development simplifying our processes and building for the future. Aligned to this, you will govern the delivery of strategic change with relevance to the region and ensure our processes and control frameworks keep pace and protect our merchant CX and mitigate financial risks to Worldpay.

The role is a fantastic opportunity to directly influence the success of our Tier 1 merchants in APAC, a region that is hugely important to the long-term growth and success of Worldpay.

  • Partnering the Commercial Account Management team to deliver a tailored approach to delivering sustainable improvement in our merchant CX.

  • Acting as a single point of contact for resolution of Billing and Collections queries, ensuring responsiveness and timeliness.

  • Working hand in hand with Commercial Account Management to maximize the strategic and operational potential of GRO, simplify processes and scale future growth opportunities.

  • Accelerating assurance coverage and delivery of financial benefits specific to APAC P&L.

  • Implementing a contract to bill reconciliation process for all Tier 1 APAC merchants, validating merchant charging.

  • Providing an assurance and governance framework over strategic change to make sure we get it right for time for our merchants.

  • Reducing manual processes so WP teams can focus on value creation.

  • Other related duties as assigned.

Where you'll own it

You'll own it in our APAC hubWith hubs in the heart of city centers and tech capitals, things move fast in APAC. We pride ourselves on being an agile and dynamic collective, collaborating with different teams and offices across the globe.

What you bring

  • Demonstrable experience of business partnering stakeholders and leading virtual teams to deliver change, process, issue resolution and financial improvement initiatives.

  • Solid change management experience: the ability to influence, gain acceptance for and govern change effectively.

  • Proven experience in the design and delivery of assurance control frameworks that keep pace with business change and emerging risks and a clear understanding of financial principles.

  • Excellent analytical skills that enable you to use data to tell a story and bring key insights to life for non-technical audiences.

  • The ability to communicate effectively both in writing and verbally.

  • Strong delivery skills: the ability to plan and track initiatives effectively and identify and mitigate risks to successful outcomes.

  • You are a focused and proactive self-starter, comfortable with autonomy.

  • Strong Excel & PowerPoint Skills

Added bonus if you have:

  • Experience working in an assurance, revenue or billing function in Financial Services or a high-volume transactional environment.

  • Previous experience in payments/fintech is preferred but not essential.

• Experience in using data analysis tools such as Tableau or Power BI.

Worldpay perks - what we'll bring for you

We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.

  • A competitive salary and benefits.

  • Time to support charities and give back to your community.

  • Parental leave policy.

  • Global recognition platform.

  • Virgin Pulse access.

  • Global employee assistance program.

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

  • Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we're always looking to create a bigger impact for our colleagues and customers.

  • Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.

  • Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can't wait to hear from you.

To find out more about working with us, find us on LinkedIn.

#LI-CW2

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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