Communication Center Agent

Job Description:Manage day-to-day call center operation of logistics/e-commerce businessEnsure smooth running of daily processes to meet service commitment levelAssists with taking agents' calls if they can't handle the workloadOversee and drive team to achieving related KPIs and overall performanceEnsure that all agents are working effectively and follow...

Roles & Responsibilities• Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.• Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.• Coordinate and liaise with relevant stakeholders...

Responsibilities. Analyze call center data to generate valuable insights to predict customer trends.. Track key quality metrics for improvement strategies.. Monitor KPIs, track quality metrics and provide regular analytics reports to upper management.. Make recommendations on process and policy improvements from reports. Review agents' conversations across...

ResponsibilityAttend to enquiries, primarily incoming calls through the hotline or other channels such as emailUnderstand customer's needs and answers to their queriesEnsure proper recording of conversation with customer in the call centre systemMeet/exceed all individual and team key performance indicators (KPI) set by the managementOther ad hoc duties as...

Extensive knowledge garnered working as a Data Center Operator.Thorough knowledge of Data Center Operations with strong knowledge of Operations methodology.Experience in eye-ball checking of system faults and failuresGood technical knowledge on Data Centre monitoring tools.Possess an in-depth knowledge of data centre infrastructure technology and components...

•Working Hours: Mon-Fri 8am-5pm or 8.30am-6pm; Alternate Sat 8.30am-12.30pm •Working location: Senoko•Benefit: 1.$150 allowance per month2.Company transport (Mon to Fri) near Sembawang MRT3.Medical benefitsJob Responsibilities:- Handle phone/email enquiries on appointments and installation related matters- Arrange appointments with customers- Send...

. Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.. Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.. Coordinate and liaise with relevant stakeholders to ensure issues/queries are...

JOB PURPOSEThe HoME+ Call Centre Agent is responsible for providing efficient 24/7 operational support to the Call Center element within the Home Monitoring and Eldercare (HoME+) program under the Community Services Department of the Singapore Red Cross. This role primarily focuses on receiving inquiries, managing home assessments, monitoring of call center...

ResponsibilityManage daily operations of the centre Supervise call agents and take care of the scheduling of roster Prepare department reports and statistics submission Handle customer feedbacks and complaints Conduct staff training Conduct regular staff performance review and audit checks Participate in improvement projects RequirementMinimum Diploma in any...

EIRE Systems is looking to hire a Data Center Support Engineer to provide professional Data Center Operations Support Services for one of its global banking sector clients. The successful candidate will be available to start quickly and will work on-site at the client's Data Center facilities. Candidates should be able to understand the physical requirements...

ResponsibilitiesByteDance will be prioritising applicants who have a current right to work in Singapore, and do not require ByteDance's sponsorship of a visa. About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok and Helo as well as platforms specific to the...

Roles & ResponsibilitiesData Center Operations Lead - Drive Daily Operational ExcellenceAre you an experienced data center professional with a passion for leading teams and ensuring operational uptime? We are seeking a motivated Data Center Operations Lead to join our world-class facilities.In this crucial role, you will supervise a team of data center...

Data Center Operations Lead - Drive Daily Operational ExcellenceAre you an experienced data center professional with a passion for leading teams and ensuring operational uptime We are seeking a motivated Data Center Operations Lead to join our world-class facilities.In this crucial role, you will supervise a team of data center technicians and coordinate all...

About us99 Group is a leading real estate technology company that operates real estate portals across South East Asia, specializing in digital property advertising. Headquartered in Singapore, it is currently operational in Singapore and Indonesia and employs over 350 employees. In Singapore, 99 Group operates , and , while in Indonesia, it operates and...

Come join us to express your Andaz as Reservations Agent if the following describes you.You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new challenges. As the Reservation Agent, you will be responsible to provide an excellent...

CALL CENTRE AGENT (HOME+) 客户服务中心 (HOME+) JOB PURPOSEThe HoME+ Call Centre Agent is responsible for providing efficient 24/7 operational support to the Call Center element within the Home Monitoring and Eldercare (HoME+) program under the Community Services Department of the Singapore Red Cross. This role primarily focuses on receiving inquiries,...

CALL CENTRE AGENT (HOME+) 客户服务中心 (HOME+)   JOB PURPOSE The HoME+ Call Centre Agent is responsible for providing efficient 24/7 operational support to the Call Center element within the Home Monitoring and Eldercare (HoME+) program under the Community Services Department of the Singapore Red Cross. This role primarily focuses on receiving...

Roles & ResponsibilitiesAbout us99 Group is a leading real estate technology company that operates real estate portals across South East Asia, specializing in digital property advertising. Headquartered in Singapore, it is currently operational in Singapore and Indonesia and employs over 350 employees. In Singapore, 99 Group operates 99.co, SRX.com.sg and...

Reservations AgentThe primary role is to provide professional customer service support via telephone or email correspondence, ensuring information furnished to guests are accurate and appropriate.Reservations agents are also expected to work with affiliates and chauffeurs to ensure timely reporting in assignment. He/she will ensure data entry is seamless.Job...

Roles & Responsibilitiesrequirements● Maintain, diagnose and troubleshoot infrastructure system health and fix any issues that arise● Deploy and configure Linux server operating system● Manage data center assets and inventories● Maintain proper documentation and reports for auditing and tracking purposes.● Work with data center partners to...