L1 Application Support

Job DescriptionAs a L1 Application Support Executive, your responsibilities are to provide application support service for IT Application projects:Provide 1st level troubleshooting to customersResponsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the...

Roles & ResponsibilitiesJob DescriptionAs a L1 Application Support Executive, your responsibilities are to provide application support service for IT Application projects: Provide 1st level troubleshooting to customers Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during...

. Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support). Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions. In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications....

Roles & Responsibilities•Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)•Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions•In charge of the inventory of all the Applications used in the company as well as regular check of Active and...

Roles & ResponsibilitiesWork hours: 24x7 rotational shift workJob ObjectivesThe specialized Group Application Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround. Closely follow-up and monitor issue from investigation, pass...

The Application Support Analyst (L1) is responsible to support application wellness in productionInvestigate production issues, respond based on production defect severity SLAs and pass relevant details to L2/L3 teamManage and respond to users on timely mannerLog incident ticket for production issues and user queriesFollow up on defect and incident closure...

Degree in Computer Science, Business Information Technology or related disciplines; 1 years of experience providing support to business systems and applications in banking or financial service sectors; Possesses good knowledge on Site Reliability Engineering best practices and experience adhering to Site Reliability Engineering guidelines in the work; Able...

L1 IT Support Engineer (12 months contract, renewable)Working Day: Mon to FriWorking Hours: 9am - 6pmOffice Location: Kaki BukitSalary: $2,600 - $2,800Job Summary:You will be stationed at Client's premise and provide support for client's IT administration and related support for users.Responsibilities:Support on-site and remote end-users to resolve...

Roles & Responsibilities The Application Support Analyst (L1) is responsible to support application wellness in production Investigate production issues, respond based on production defect severity SLAs and pass relevant details to L2/L3 team Manage and respond to users on timely manner Log incident ticket for production issues and user queries Follow...

Roles & ResponsibilitiesL1 IT Support Engineer (12 months contract, renewable)Working Day: Mon to FriWorking Hours: 9am - 6pmOffice Location: Kaki BukitSalary: $2,600 - $2,800Job Summary:You will be stationed at Client’s premise and provide support for client’s IT administration and related support for users.Responsibilities: Support on-site and remote...

Project DescriptionTreasury application Production support engagement covering technical issues, services and environment monitoring and EOD Batch support for a leading Singapore based bankResponsibilitiesTreasury application BAU 24.7 support: . L1 & L2 application technical and functional support in production treasury application support environment ....

L1 PATCHING ENGINEERDuration: 1 year (starts Apr)Working hours: Any 5 days a week, shift rotation Job Summary: Assist in mainly patching activities (training will be provided)Provide end user support for desktop computers, notebooks, printers, applications, basic networking, etcDeployment, configuration & troubleshooting on end user issuesEvaluate existing...

L1 PATCHING ENGINEER Duration: 1 year (starts Apr) Working hours: Any 5 days a week, shift rotation  Job Summary:  Assist in mainly patching activities (training will be provided) Provide end user support for desktop computers, notebooks, printers, applications, basic networking, etc Deployment, configuration & troubleshooting on end user issues Evaluate...

Responsibilities: Provide global client support for our e-FX products, ensuring smooth trading operations. Address client queries and maintain accurate documentation. Inform the Director of Business Support and senior management about outstanding and resolved issues. Collaborate with Sales to conduct product demonstrations and answer client questions. Train...

Responsibilities: Provide global client support for our e-FX products, ensuring smooth trading operations. Address client queries and maintain accurate documentation. Inform the Director of Business Support and senior management about outstanding and resolved issues. Collaborate with Sales to conduct product demonstrations and answer client questions. Train...

Perform L1 Helpdesk Support work consisting of the following scope of workMonitor/reply email/phone, log tickets and manage L1 helpdesk.Perform L1 investigation for problem report and provide resolution.cRoute to L2 or other parties for issues that cannot be resolved by L1.Coordinate with L2 and other teams for resolution.Prepare and generate reports...

Roles & ResponsibilitiesProject DescriptionTreasury application Production support engagement covering technical issues, services and environment monitoring and EOD Batch support for a leading Singapore based bankResponsibilitiesTreasury application BAU 24*7 support:• L1 & L2 application technical and functional support in production treasury application...

Roles & ResponsibilitiesPerform L1 Helpdesk Support work consisting of the following scope of work Monitor/reply email/phone, log tickets and manage L1 helpdesk. Perform L1 investigation for problem report and provide resolution. cRoute to L2 or other parties for issues that cannot be resolved by L1. Coordinate with L2 and other teams for resolution. ...

About the role: Perform L1 Helpdesk Support work consisting of the following scope of work:Monitor/reply email/phone, log tickets and manage L1 helpdesk.Perform L1 investigation for problem report and provide resolution.Route to L2 or other parties for issues that cannot be resolved by L1.Coordinate with L2 and other teams for resolution.Prepare and generate...

Job DescriptionMonitor/reply email/phone, log tickets and manage L1 helpdesk.Perform L1 investigation for problem report and provide resolution.Route to L2 or other parties for issues that cannot be resolved by L1.Coordinate with L2 and other teams for resolution.Prepare and generate reports required for helpdesk reporting (eg. user login, number of tickets...