Application Support Level 1

3 weeks ago


Singapore NTT Singapore Pte Ltd Full time

  • Degree in Computer Science, Business Information Technology or related disciplines;
  • 1 years of experience providing support to business systems and applications in banking or financial service sectors;
  • Possesses good knowledge on Site Reliability Engineering best practices and experience adhering to Site Reliability Engineering guidelines in the work;
  • Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
  • Good analytical skills with excellent communication;
  • Good in understanding internal processes and resolving issues;
  • Should have keen interest in providing high service quality and familiar with the demand of a 24×7 support environment.
Responsibilities 
  • Perform work in rotational shifts to provide 24/7 on-site or on-call support;
  • Responsible for health-check, continuous L1 and L2 support and rectification for mission critical Web-based applications;
  • Responsible for the day-to-day maintenance of the application systems in operation;
  • Handle Incident and Problem management;
  • Work closely with key stakeholders, including management, development teams, end users, and unit leaders and communicate application problems and issues;
  • Provide root cause analysis techniques to determine cause and resolve complex system issues or escalate to application managers and the management team;
  • Involve with onsite and offshore teams across multiple technologies/applications;
  • Lead formal and informal Post Event Problem Reviews;
  • Actively involved in Continuous improvement of the system such as removal of TOIL, job automation, performance, tuning;
  • Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health

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