Application Support

1 week ago


Singapore Crédit Agricole Corporate and Investment Bank Full time
Application Ops Engineer

Who we are

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world's 12th largest bank by total assets.

Our Singapore center ('ISAP' or 'Information Systems Asia Pacific') is the 2nd largest IT setup (after Paris Head Office)' for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:
- Envisioning and preparing the Bank's futures information systems

- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.

- Providing premium In-house Banking applications,

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.
Position

We are looking for Applications/Systems Programmer to join our Application Services department to help us implement DevOps. This a very hands-on technical role to drive continuous improvement initiatives on top of day-to-day BAU support. We want someone with fresh and relevant ideas who is passionate about learning new things and wants to develop themselves further.

As we are covering the bank's global operations, you will work in rotational shifts** and also be occasionally doing on-call support*** during non-business hours. This will be an opportunity to have a better perspective of what can be further improved in production

**On call support: This covers 7 consecutive days during non-business hours to manage escalated incidents and to work on planned changes, weekend included.

***Rotational shifts: Members in the team will rotate accordingly around 3 shifts (time will shift to an hour later during the daylight saving time period in the year).

Morning: 7am-4pm
Afternoon:2pm-11pm
Evening: 5pm-2am
Main responsibilities

You will mainly be responsible for:

Providing primary operational technical support and assist the functional support teams
Improving complex operations (DRP, Migrations, Major maintenance etc.)
Improving reliability and quality of our systems (automation, monitoring, alerting, security, RCA etc.)
Reducing time-to-market by implementing CICD pipelines where possible
Managing technical issues, escalations and ensuring good level of delivery
Maintain, improve and standardize existing workflow processes and framework
Promoting knowledge sharing within the organization (trainings, documentations etc.)
Bridging the gap between Dev and Ops
Maintain programmable code outlined in technical instructions and specifications for operating systems.
Qualifications and Profile

At least a Bachelor's degree in any of these faculties:

Computer Science
Information Technology
Programming & Systems Analysis
Science (Computer Studies)
Functional

Experience in a banking environment in a plus.
Technical

Preferred
Minimum 3 years of experience with UNIX environments
Minimum 3 years of experience in scripting languages such as Python, Powershell
Minimum 2 years of hands on experience in any of these tools and technologies such as Ansible, Gitlab, Azure Devops, Docker, Kubernetes
Experience with task schedulers such as Control-M
Good understanding of IT ecosystems and application architectures
Knowledge about
- CICD pipelines, ITIL practices, Agile practices, Lean

- Observability tools such as Grafana, Kibana, Prometheus, AppDynamics or Dynatrace is a plus

Other Professional Skills and Mindset

Fluent in English, French is a plus
Good analytical and problem solving skills
Proactive and able to propose new ideas
Positive attitude towards continuous learning and improvement
Team player
Curious about new technologies


  • Application Support

    Found in: Talent SG 2A C2 - 1 week ago


    Singapore JONDAVIDSON PTE. LTD. Full time

    Roles & ResponsibilitiesJunior L2 Production Support (Java-base) Recent experience in working with Java J2EE applications Experience in application support role for min 1 years for support. Or Developers willing to learn with good knowledge of Java, Unix, SQL Experience in programming languages such as JAVA/J2EE. Experience in Unix commands , SQL queries...

  • Application Support

    1 week ago


    Singapore Techcom Solutions India Private Limited Full time

    • Provide Level 2 Support for Treasury and Market's eFX Application • Responsible for stability of production environments ensuring application and all interfaces have maximum availability. • Collaborate closely with other internal technical teams/business users in investigating, testing and implementing Application fix • Follow escalation procedures...

  • Application Support

    7 days ago


    Singapore Jondavidson Pte. Ltd. Full time

    Junior L2 Production Support (Java-base)Recent experience in working with Java J2EE applicationsExperience in application support role for min 1 years for support. Or Developers willing to learn with good knowledge of Java, Unix, SQLExperience in programming languages such as JAVA/J2EE.Experience in Unix commands , SQL queriesKnowledge of web applications,...


  • Singapore Eins Technology Pte Ltd Full time

    About Eins Technology is a leading technology services company, with major applications and relations with government entities providing services and solutions in consulting, digital services, technology and more. Job Description: Provide service and level 1 IT support to clients and customers. To assist in project assignments. Ensure good rapport amongst...

  • Application Support Engineer

    Found in: Talent SG 2A C2 - 7 days ago


    Singapore HELIUS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesRoles and Responsibilities Provide 24/7 primary application maintenance support Support new enhancement go-live transition Support monitoring of compliance to security measures Solve routine problems that occur within applications Liaising with vendor and users on issues log and status Analyze application usage reports Monitor...


  • Singapore Helius Technologies Pte. Ltd. Full time

    Roles and ResponsibilitiesProvide 24/7 primary application maintenance supportSupport new enhancement go-live transitionSupport monitoring of compliance to security measuresSolve routine problems that occur within applicationsLiaising with vendor and users on issues log and statusAnalyze application usage reportsMonitor application performance, application...

  • Application Support

    Found in: Talent SG 2A C2 - 1 week ago


    Singapore FLINTEX CONSULTING PTE. LTD. Full time

    Roles & Responsibilities•Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)•Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions•In charge of the inventory of all the Applications used in the company as well as regular check of Active and...


  • Singapore Matrix Process Automation Pte. Ltd. Full time

    Role and Responsibilities1. Provide on-going application support and be involved in various stages of the SDLC.2. Conduct user requirement analysis for the development / implementation of new systems and enhancements to existing systems.3. Involvement in regular application maintenance activity such as capacity planning, application monitoring and prepare...

  • Application Support Analyst

    Found in: beBee jobs SG - 1 week ago


    Singapore Experis Full time

    Location: Changi Business Park Industry: Banking environment ResponsibilitiesResponsible for production system integrity and production system readiness of systems under the Digital Platform System team. Perform L2 support and troubleshooting for production incidents and critical system interface through Automation and Workflow systems. Support the Incident...


  • Singapore Helius Technologies Pte. Ltd. Full time

    Role: Application Support AnalystRoles and ResponsibilitiesThe candidate will assists senior team members with support the maintenance and update of an existing application.. Support new enhancement go-live transition. Support monitoring of compliance to security measures. Solve routine problems that occur within applications. Liaising with vendor and users...

  • Technical Application

    2 weeks ago


    Singapore Business Sweden Business Support Office Ab Singapore Branch Full time

    We hold a robust market position and is experiencing rapid growth, actively seeking new market opportunities. Your primary responsibility as a Technical Application & Sales Engineer is to provide support for the company's APAC operations and collaborate with our local partners to expand our business in the region. You will become an integral part of our...

  • Application Support Analyst

    Found in: Talent SG 2A C2 - 2 weeks ago


    Singapore HELIUS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesRole: Application Support AnalystRoles and ResponsibilitiesThe candidate will assists senior team members with support the maintenance and update of an existing application.· Support new enhancement go-live transition· Support monitoring of compliance to security measures· Solve routine problems that occur within...

  • Application Support Engineer

    Found in: Talent SG 2A C2 - 7 days ago


    Singapore TESCOM (SINGAPORE) SOFTWARE SYSTEMS TESTING PTE LTD. Full time

    Roles & ResponsibilitiesTescom Singapore is looking for a great Application Support EngineerThis is an attractive and rewarding opportunity for the role of application support engineer to join a team of support engineers to cover a collection of critical applications for a global user base.Main Responsibilities:• Provide Level 1, Level 2, and Level 3...


  • Singapore Tescom (singapore) Software Systems Testing Pte Ltd. Full time

    Tescom Singapore is looking for a great Application Support EngineerThis is an attractive and rewarding opportunity for the role of application support engineer to join a team of support engineers to cover a collection of critical applications for a global user base.Main Responsibilities:. Provide Level 1, Level 2, and Level 3 application production support...

  • Application Support

    1 week ago


    Singapore Flintex Consulting Pte. Ltd. Full time

    . Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support). Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions. In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications....

  • Technical Application

    Found in: Talent SG 2A C2 - 2 weeks ago


    Singapore BUSINESS SWEDEN BUSINESS SUPPORT OFFICE AB SINGAPORE BRANCH Full time

    Roles & ResponsibilitiesWe hold a robust market position and is experiencing rapid growth, actively seeking new market opportunities. Your primary responsibility as a Technical Application & Sales Engineer is to provide support for the company's APAC operations and collaborate with our local partners to expand our business in the region. You will become an...

  • Application Support Engineers

    Found in: Talent SG 2A C2 - 7 days ago


    Singapore HL BUILDING MATERIALS PTE. LTD. Full time

    Roles & ResponsibilitiesRole DescriptionWe are seeking a skilled Application Support Engineer to join our dynamic IT team in Singapore. In this position, you will play a key role in providing technical support and resolving software application issues across our corporate office and various business units. You will work closely with development teams, system...

  • Application Support Analyst

    Found in: beBee jobs SG - 2 weeks ago


    Singapore GMP Full time

    Application Support Analyst ( Payment, Banking | Changi )Responsibilities Responsible for production system integrity and production system readiness of systems under Payment System team for APAC region Provide L2 support and troubleshooting for production incidents and critical system interface through Payment System Support the Incident Manager in ensuring...


  • Singapore Hl Building Materials Pte. Ltd. Full time

    Role DescriptionWe are seeking a skilled Application Support Engineer to join our dynamic IT team in Singapore. In this position, you will play a key role in providing technical support and resolving software application issues across our corporate office and various business units. You will work closely with development teams, system administrators, and...

  • Application Support Analyst

    Found in: Talent SG 2A C2 - 7 days ago


    Singapore D L RESOURCES PTE LTD Full time

    Roles & Responsibilities The Application Support Analyst (L1) is responsible to support application wellness in production Investigate production issues, respond based on production defect severity SLAs and pass relevant details to L2/L3 team Manage and respond to users on timely manner Log incident ticket for production issues and user queries Follow...