Application Support Analyst

2 months ago

Singapore ANTAES ASIA PTE. LTD. Full time
Roles & Responsibilities

Job Description:

- Contribute to IT initiatives for Antaes Asia clients

Application monitoring responsibilities

- Define and implement in coordination with the build team the needed application monitoring

- Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams

- Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.

- Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

- Maintain programmable code outlined in technical instructions and specifications for software applications.

Incidents and Requests management (business users and others IT teams)

- Provide level 1 and level 2 application support to the business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)

- Analyze and manage incidents/problems/requests coming

Problem management and continuous improvement

- Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team

- Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.

- Provide non-functional requirement to the build team to implement monitoring as code whenever available

- Contribute to the promotion of Antaes services on top of assistance provided to clients

Job Requirements:

- At least Bachelor’s Degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies) or related fields

- 8+ years’ experience in support activity.

- Candidates should have ITIL knowledge.

- Experience in Software development or Devops team.

Competencies in the following

- SLA & KPI management, client communication & interaction

- Predictive analysis, consulting, escalation management

- Risk analysis and project execution

- Strong knowledge in XML, SQL, PL/SQL, MQ Series, CFT and Control-M.

- Knowledge of monitoring solution (E.g ITRS Geneos)

- At least 3-year experience with Jenkins, GIT (GitLab)

- At least 1-year experience in Ansible

- Shell scripting, Perl Scripting (not mandatory)

- Unix Batch creation

Good to Have

- Experience with Docker/Kubernetes

- Experience with Liquibase or equivalent

- General banking and finance understanding and knowledge

- Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)

- Exposure to Capital Market FO/BO system (E.g. Summit, Kondor+, Murex…)

Working Hours

- Required to work on Paris and/or New York and/or Asia time zone*, i.e. 2pm to 11pm/4pm to 1am (summer season) or 3pm to 12am/ 5pm to 2am (winter season), or in accordance to the planned time schedule as required. If necessary, staff may also be required to start work earlier or to extend working hours.

- Note: Staff may be required to be available for on-call support during non-business hours and/or on weekends. Allowance is claimable for such hours.


Tell employers what skills you have

Perl
Treasury
XML
Predictive Analysis
Application Monitoring
Escalation Management
Scripting
Unix
Information Technology
Systems Analysis
SQL
Problem Management
Application Support
Banking
ITIL

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