Application Support Analyst

1 week ago

Singapore Maltem Consulting Full time

APPLICATION SUPPORT Analyst

Role / Key responsibilities

The main missions are

:

  • Ensure system stability and run continuity for the full system (services, batches, etcrunning in Europe or Singapore)
-
Administrating vendor-based trading platform (Accesses, Order Routing, Limits, Broker connections, etc.)

:

  • Share relevant information with support and development teams in Paris & Brussels

Main activities

:

The main responsibilities are

:

-
Production monitoring

  • Monitor the global IT platform and execute the associated action when alerts are raised.
  • Process (analyze, solve, document) incidents.
  • Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or onduty people)
  • Maintain monitoring systems and continuously share ideas to improve its effectiveness.
  • Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)
  • Engage in FTS (FollowtheSun) model with Europe, including information sharing and tasks handover
  • Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures
-
Support to users

  • Process local user support requests (configurations, assistance, )
  • Collect regularly user feedbacks on system Run Quality and share it with development teams
-
Transversal

  • Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority,
  • Selforganize continuous learning on the IS systems and landscape
  • Manage the IT part of the Singapore Business Continuity Plan
  • Share improvement ideas with Business Analyst

Qualifications

  • University degree in IT Engineering or Mathematics.
  • 26 years relevant experience in
    IT trading Environment
:

-
Experience and knowledge about Trading and/or portfolio management processes. Derivatives Commodities is a plus.

:

-
Behavioral and social skills

  • Interactive behavior : Active Listening and communication skills
  • Problem solving : Issues perception, analyzing, practical thinking, creativity, innovation
  • Personal effectiveness : Facilitation skills, pragmatism and proactivity, resilience to stress, taking initiative, learning ability
-
Technical and functional skills
-
Understanding of Trading Environment.

:

-
Good technical knowledge on Windows environment

:

-
SQL skill

:

- **Good Scripting skills

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