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Application Support Analyst
4 weeks ago
Role and Responsibilities
· Ensure that the business application systems supported by IT shared service are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.
· Ensure that all communication is logged into Ticketing System promptly and completely.
· Manage application configuration and upgrades, and problem analysis and resolution for complex application problems, in conjunction with the users and external application and service suppliers when necessary.
· Administrator and resolve application issues, provide updates and perform root cause analysis.
· Supervise all alerts related to application and system procedures and provide services proactively.
· Manage application projects and assist users to run their application projects, providing technical and project management input when required.
· Improve application functionality and performance and provide suggestions for system and business improvements.
· Analyse user processes and produce data and process flow diagrams as well as recommendations for improvements.
· The post holder may be required to respond to out-of-hours application support requests.
· Develop procedures and documentations for application support.
· Develop and maintain interfaces, exports and imports, and ensure their smooth running when required.
· System configuration, scripting and new user administration as required.
· Proactively manage data quality in systems.
· Analyse user processes and produce data and process flow diagrams as well as recommendations for improvements. Work with departments to design and implement more effective business processes.
· Manage interfaces, defined operational system processes and data extracts.
· Undertake any other duties of a similar level and responsibility as may be required.
Qualifications and Education Requirements
Bachelor’s Degree in Software Development, Information Technology, or related field
3+ years’ experience in an IT Application Analyst role or related to information technology
Minimum 2-3 years of experience, in the world of retail/luxury, and point of sales management solutions (Cegid, SAP Retail, Retail Pro)
Technical knowledge in SQL, PL/SQL database and in the field of ERP is mandatory
Proven ability to work independently and as a team member
Motivated with excellent communication and interpersonal skills
Ability to be flexible and work analytically in a problem-solving environment
Tell employers what skills you have
Ability To Work Independently
Ticketing
Interpersonal Skills
ERP
Sales Management
Root Cause Analysis
Scripting
Information Technology
Data Quality
SQL
SAP
Application Support
Software Development
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