eFX Application Support

2 weeks ago


Singapore Alan Partners Full time

Responsibilities:

  • Provide global client support for our e-FX products, ensuring smooth trading operations.
  • Address client queries and maintain accurate documentation.
  • Inform the Director of Business Support and senior management about outstanding and resolved issues.
  • Collaborate with Sales to conduct product demonstrations and answer client questions.
  • Train customers on system functionality and offer solutions.
  • Advocate for customer needs, working with Product Management for enhancements.
  • Develop expertise in all product lines, including trade settlements with Prime Brokers.
  • Investigate and swiftly resolve customer issues, be they business or tech-related.
  • Coordinate with Engineering to develop and implement patches as needed and approved.

Requirements:

  • Experience with FIX protocol and API integration.
  • Hands-on experience with SQL.
  • Capable of providing L1-L2 technical support.
  • Prior experience in Foreign Exchange, ideally in a banking or dealer environment.
  • Familiarity with e-platforms.
  • Background in FX support, whether within a financial institution or with a vendor specializing in this domain.
  • Proficient project management skills.
  • Effective communication skills, both verbal and written, especially in high-pressure situations.
  • Demonstrates professionalism and a strong work ethic.
  • Ability to converse with clients using industry-specific jargon and FX terminology.
  • Availability for weekend and night shifts is required.

  • Application Support

    2 weeks ago


    Singapore Techcom Solutions India Private Limited Full time

    • Provide Level 2 Support for Treasury and Market's eFX Application • Responsible for stability of production environments ensuring application and all interfaces have maximum availability. • Collaborate closely with other internal technical teams/business users in investigating, testing and implementing Application fix • Follow escalation procedures...


  • Singapore DBS Bank Full time

    Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...


  • Singapore Alan Partners Full time

    Responsibilities: Provide global client support for our e-FX products, ensuring smooth trading operations. Address client queries and maintain accurate documentation. Inform the Director of Business Support and senior management about outstanding and resolved issues. Collaborate with Sales to conduct product demonstrations and answer client questions. Train...


  • Singapore DBS Bank Full time

    Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business...

  • IT Engineer

    3 weeks ago


    Singapore ING Full time

    Business Function:WB tech Financial Markets & Group Treasury is responsible for the IT environment that enables the most crucial commercial activities of ING: Trading, Risk Management, and Liquidity Management.Platform I area delivers best in class highly specialized technology platform to FM> users while anticipating on future needs. It responsible for...

  • Application Support

    2 weeks ago


    Singapore JONDAVIDSON PTE. LTD. Full time

    Roles & ResponsibilitiesJunior L2 Production Support (Java-base) Recent experience in working with Java J2EE applications Experience in application support role for min 1 years for support. Or Developers willing to learn with good knowledge of Java, Unix, SQL Experience in programming languages such as JAVA/J2EE. Experience in Unix commands , SQL queries...

  • Software Engineer

    1 week ago


    Singapore Ethos BeathChapman (EBC) Full time

    Opportunity to work with emerging technologiesCollaborative team environmentSingapore-based permanent headcountOur client is leading global bank that focuses on digital innovation and sustainability initiatives, adapting to the changing landscape of the financial industry while upholding its commitment to responsible banking practices. This role will be part...

  • Application Support

    2 weeks ago


    Singapore Jondavidson Pte. Ltd. Full time

    Junior L2 Production Support (Java-base)Recent experience in working with Java J2EE applicationsExperience in application support role for min 1 years for support. Or Developers willing to learn with good knowledge of Java, Unix, SQLExperience in programming languages such as JAVA/J2EE.Experience in Unix commands , SQL queriesKnowledge of web applications,...


  • Singapore Commerzbank Aktiengesellschaft Full time

    Job purpose:Commerbank's eFX platform is a vital component of the FX trading business. Without market leading performance, stability and flexibility in this platform Commerzbank's position as a broker of choice for key clients will be eroded, which would be materially detrimental to the investment bank's P&L.The eFX Technology Team is responsible for...

  • Application Support

    2 weeks ago


    Singapore Crédit Agricole Corporate and Investment Bank Full time

    Application Ops Engineer Who we are Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world's 12th largest bank by total assets. Our Singapore center ('ISAP' or 'Information Systems Asia Pacific') is the 2nd largest IT setup (after Paris Head Office)' for Crédit...


  • Singapore Eins Technology Pte Ltd Full time

    About Eins Technology is a leading technology services company, with major applications and relations with government entities providing services and solutions in consulting, digital services, technology and more. Job Description: Provide service and level 1 IT support to clients and customers. To assist in project assignments. Ensure good rapport amongst...


  • Singapore Helius Technologies Pte. Ltd. Full time

    Roles and ResponsibilitiesProvide 24/7 primary application maintenance supportSupport new enhancement go-live transitionSupport monitoring of compliance to security measuresSolve routine problems that occur within applicationsLiaising with vendor and users on issues log and statusAnalyze application usage reportsMonitor application performance, application...


  • Singapore HELIUS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesRoles and Responsibilities Provide 24/7 primary application maintenance support Support new enhancement go-live transition Support monitoring of compliance to security measures Solve routine problems that occur within applications Liaising with vendor and users on issues log and status Analyze application usage reports Monitor...

  • Application Support

    2 weeks ago


    Singapore FLINTEX CONSULTING PTE. LTD. Full time

    Roles & Responsibilities•Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)•Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions•In charge of the inventory of all the Applications used in the company as well as regular check of Active and...


  • Singapore COMMERZBANK AKTIENGESELLSCHAFT Full time

    Roles & ResponsibilitiesJob purpose:Commerbank’s eFX platform is a vital component of the FX trading business. Without market leading performance, stability and flexibility in this platform Commerzbank’s position as a broker of choice for key clients will be eroded, which would be materially detrimental to the investment bank’s P&L.The eFX Technology...


  • Singapore Experis Full time

    Location: Changi Business Park Industry: Banking environment ResponsibilitiesResponsible for production system integrity and production system readiness of systems under the Digital Platform System team. Perform L2 support and troubleshooting for production incidents and critical system interface through Automation and Workflow systems. Support the Incident...


  • Singapore TESCOM (SINGAPORE) SOFTWARE SYSTEMS TESTING PTE LTD. Full time

    Roles & ResponsibilitiesTescom Singapore is looking for a great Application Support EngineerThis is an attractive and rewarding opportunity for the role of application support engineer to join a team of support engineers to cover a collection of critical applications for a global user base.Main Responsibilities:• Provide Level 1, Level 2, and Level 3...


  • Singapore Tescom (singapore) Software Systems Testing Pte Ltd. Full time

    Tescom Singapore is looking for a great Application Support EngineerThis is an attractive and rewarding opportunity for the role of application support engineer to join a team of support engineers to cover a collection of critical applications for a global user base.Main Responsibilities:. Provide Level 1, Level 2, and Level 3 application production support...

  • Application Support

    2 weeks ago


    Singapore Flintex Consulting Pte. Ltd. Full time

    . Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support). Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions. In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications....

  • Technical Application

    3 weeks ago


    Singapore Business Sweden Business Support Office Ab Singapore Branch Full time

    We hold a robust market position and is experiencing rapid growth, actively seeking new market opportunities. Your primary responsibility as a Technical Application & Sales Engineer is to provide support for the company's APAC operations and collaborate with our local partners to expand our business in the region. You will become an integral part of our...