Java Production Support Engineer

4 weeks ago


Singapore Solderfield Pte Ltd Full time
Job Responsibilities:
  • Perform root cause analysis on incidents (application, batch and connectivity) and provide a solution for remediation.
  • Prioritize defects and plan for production release based on defect criticality or align with the quarterly release.
  • Develop programs, support end-to-end testing in SIT, support UAT and prepare for deployment to production environments.
  • Maintain Production stability by ensuring deployments have completed the necessary risk and impact assessments.
  • Follow up on defect closure and meet defect closure KPI.
  • Share production defect support learning with QA team and development team to improve application quality and minimize future defects.
  • Perform annual Disaster Recovery (DR) exercise for supported applications.
  • Provide support to System Engineers on server level patches / upgrade as and when applicable.
  • Ensure proper knowledge transfer (KT) from project/development team before enhancement release.
  • Verify and deploy programs and systems.
  • Troubleshoot, debug and upgrade existing software.
  • Recommend and execute improvements.

Job Requirements:
  • 4 or more years' in troubleshooting and fixing issues across different technologies/platform.
  • Strong troubleshooting and problem-solving skills.
  • Strong written, oral communication skills and ability to manage user/vendor/customer.
  • Experience with FIS OPF (Open Payment Framework) product is necessary.
  • Experience with payment domain and SWIFT message will be a big plus.
  • Ability to easily adapt to any technology/environment.
  • Strong working experience with Java, Spring Boot and API (Microservices).
  • Experience with databases (SQL) and Object-Relational Mapping (ORM) frameworks.
  • Experience tuning Kafka components for varying traffic and performance requirements.
  • Ability to learn new languages and technologies.
  • Excellent communication skills.
  • Resourcefulness and troubleshooting aptitude.
  • Attention to detail.
  • Experience with Incidents & Problem management.

Education

  • Degree in Computer Science or related discipline.

Primary Contacts:

  • Lead Developer
  • Development Team



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