L3 Product Support Engineer

Found in: Talent SG 2A C2 - 3 weeks ago

Singapore A-IT SOFTWARE SERVICES PTE LTD Full time
Roles & Responsibilities

Job Responsibility

· Perform root cause analysis on incidents (application, batch and connectivity) and provide a solution for remediation.

· Prioritize defects and plan for production release based on defect criticality or align with the quarterly release

· Develop programs, support end-to-end testing in SIT, support UAT and prepare for deployment to production environments.

· Maintain Production stability by ensuring deployments have completed the necessary risk and impact assessments.

· Follow up on defect closure and meet defect closure KPI

· Share production defect support learning with QA team and development team to improve application quality and minimize future defects

· Perform annual Disaster Recovery (DR) exercise for supported applications

· Provide support to System Engineers on server level patches / upgrade as and when applicable

· Ensure proper knowledge transfer (KT) from project/development team before enhancement release

· Verify and deploy programs and systems

· Troubleshoot, debug and upgrade existing software

· Recommend and execute improvements

Job Requirements

Technical Skills & Experience

· 4 or more years’ in troubleshooting and fixing issues across different technologies/platform

· Strong troubleshooting and problem-solving skills

· Strong written, oral communication skills and ability to manage user/vendor/customer

· Experience with FIS OPF (Open Payment Framework) product is necessary

· Experience with payment domain and SWIFT message will be a big plus

· Ability to easily adapt to any technology/environment

· Strong working experience with Java, Spring Boot and API (Microservices)

· Experience with databases (SQL) and Object-Relational Mapping (ORM) frameworks

· Experience tuning Kafka components for varying traffic and performance requirements

· Ability to learn new languages and technologies

· Excellent communication skills

· Resourcefulness and troubleshooting aptitude

· Attention to detail

· Experience with Incidents & Problem management

Education

· Degree in Computer Science or related discipline

Primary Contacts

· Lead Developer

· Development Team


Tell employers what skills you have

Troubleshooting
Oral Communication Skills
Remediation
Customer Support
Root Cause Analysis
Microservices
Tuning
Spring Boot
Problem Management
Java
API
Disaster Recovery
Databases
Ability To Learn
Mapping

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