Production Support Analyst

4 weeks ago


Singapore D L Resources Pte Ltd Full time
  • Provide 24x7 production support onsite / offsite
  • Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
  • Manage and respond to users on timely manner.
  • Log incident ticket for production issues and user queries
  • Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
  • Prioritize defects and plan for production release based on defect criticality or align with quarterly release
  • Follow up on defect and incident closure and meet incident closure KPI
  • Share production defect support learning with QA team and development team to improve application quality and minimize future defects
  • Make sure system availability as per respective agreed SLA
  • Support End of Day batch run
  • Perform annual Disaster Recovery (DR) exercise for supported applications
  • Provide support to System Engineers on server level patches / upgrade as and when applicable
  • Ensure proper knowledge transfer (KT) from project / development team before enhancement release
  • Ensure application documentation is properly updated for each production release

Job Requirements:

  • Degree or Diploma
  • Minimum 5 years working experience would be preferred
  • Strong technical skills in Open systems such as UNIX or LINUX
  • Candidates with good banking domain knowledge would be advantageous
  • Good communication skills

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